Sales Advisor 20h

H&M; London; On-site; GBP 80,000 - 100,000; Part time

Job summary

H&M recherche un Sales Advisor à Londres pour offrir un service client exceptionnel. Ce poste à temps partiel, demandant environ 20 heures par semaine, implique des responsabilités variées, incluant la gestion des stocks et l'interaction avec les clients. Une forte orientation client et un intérêt pour la mode sont privilégiés, avec des possibilités d'évolution au sein d'une entreprise internationale et diversifiée.

Benefits

Remise de 25% sur les produits H&M

Opportunités de développement personnel

Participation au programme d'incitation H&M

Qualifications

• Orientation client avec un intérêt réel pour la satisfaction des besoins des clients.
• Approche positive et ouverte, avec une volonté d'apprendre et de s'adapter.

Responsibilities

• Accueillir les clients et offrir un service de haute qualité.
• Gérer le traitement des livraisons et le réapprovisionnement des stocks.
• Créer des expériences d'achat accueillantes et mémorables.

Skills

Service client

Proactivité

Compétences en communication

Intérêt pour la mode

Job description

As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
• Proactive; you use your initiative to provide customers with a memorable shopping experience
• Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
• You listen to and show interest in others’ ideas and opinions
• You’re honest and genuine in your approach
• You are interested in fashion and trends
• You are communicative, positive and open-minded
• You’re willing to learn and adapt
• You’re collaborative, inclusive and supportive of others
• You have good English language skills

Additional Information

This is a part-time position with a contract of 20 hours a week, please apply by sending in your CV in English as soon as possible.

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here .

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

About the company

Hennes & Mauritz AB is a Swedish multinational clothing-retail company known for its fast-fashion clothing for men, women, teenagers and children.

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