Aftersales Manager

Lookers Plc; Jacobs Well; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive retailer in the United Kingdom is seeking an Aftersales Manager to oversee the aftersales management team. This role involves managing a busy department, ensuring high performance, and fostering strong customer relationships. The ideal candidate has experience in franchised dealerships with solid leadership skills. The company offers competitive salaries and a comprehensive benefits package.

Benefits

Holiday Entitlement of 30 Days

Company Car

Bonus Scheme

Employee Discount

Pension Scheme

Health Benefits

Qualifications

• Ability to coach and develop an aftersales team.
• Experience in a service team or environment is required.
• Desire to succeed and exceed targets.

Responsibilities

• Manage the day-to-day running of the workshop.
• Lead and motivate the Aftersales team.
• Ensure first-class customer care is achieved.

Skills

Leadership skills

Communication skills

Interpersonal skills

Organizational skills

Negotiation skills

Education

Experience in franchised dealership

Job description

Job Overview

We are now looking for a highly driven and ambitious Aftersales Manager to join our aftersales management team at Volkswagen Guildford. As an Aftersales Manager, you'll be managing a busy and professional department where your remit will be to manage all aspects of the department, ensuring a consistently high level of performance is met whilst also acting as a role model for customer service excellence for the team, always leading by example. You'll develop long‑lasting, meaningful relationships with our customers and coach and motivate the team to continue to do so too. You will be reporting into the Steve Telling, the General Manager and be responsible for your team members including Service Advisors and Technicians. From the day‑to‑day running of the Workshop, managing the Technicians to achieve maximum productivity, making sure that the Service Advisors are very customer focused to achieve first‑class customer care whilst ensuring a consistently high level of performance is met. This is a truly exciting opportunity to work with one of the top UK employers and collaborate with one of the world's leading car manufacturers.

Key Responsibilities & Qualifications

• First‑Class leadership skills & the ability to coach and develop an aftersales team.
• Excellent communication, interpersonal and negotiation skills.
• Be able to build and maintain a rapport with colleagues, customers and external providers.
• Highly organised & process driven with the ability to adapt and manage workloads.
• Be able to identify opportunity to strategically develop the business.
• Have a real desire to succeed and a need to exceed targets! Franchised dealership experience is essential with Volvo experience being an advantage but not a prerequisite to be successful. We look to seek any individual that has the right qualities, attributes and attitude to deliver on a consistent basis. This individual does not need Service Manager experience but to have worked within a service team or environment.

About Us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Benefits

• Holiday Entitlement of 30 Days, which increases with Service.
• Critical illness cover and Life Assurance (2 years plus)
• Company Car
• Company Pension
• Bonus Scheme
• Employee Discount
• Retail Discounts, saving on Shopping, Gym membership, dining out & more.
• Car Benefit Scheme, Cycle to Work, Technology Schemes & More…
• Smart Health – Free & quicker access to support 24 hours a day, 365 days a year, including GP's & Prescriptions.
• Enhanced paid maternity, paternity and adoption leave.
• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free Will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

Equal Opportunity & Employment Checks

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.