Customer Success Manager

Oscar Associates Ltd; City Of London; Hybrid; GBP 38,000 - 48,000; Full time

Job summary

A global AI-focused consultancy based in London is looking for a Customer Success Manager to bridge the gap between clients and internal teams. In this role, you will manage integration support cases, monitor performance, and ensure client satisfaction. Fluency in English and French is necessary, along with experience in SaaS project management and software integration. The position offers a competitive salary of up to £48,000 and hybrid working arrangements.

Benefits

Competitive Salary

Hybrid working arrangements

Health insurance

Bonus scheme

Qualifications

• Strong understanding of software integration, APIs, and cloud-based platforms.
• Proven experience in SaaS project management and customer success.
• Experience with Agile methodologies or structured project management.

Responsibilities

• Define and align project goals, scope, budget, and resources with all stakeholders.
• Lead and manage the full life cycle of integration-related support cases.
• Serve as the primary liaison between clients and internal teams.
• Monitor integration health, usage patterns, and support trends.

Skills

Software integration

SaaS project management

Customer success

Agile methodologies

Fluency in English

Fluency in French

Proficiency in Jira

Proficiency in Confluence

Proficiency in SharePoint

Proficiency in Power BI

Job description

Job Title

Customer Success Manager

Location

London, (Bishopsgate) - Hybrid (3 days WFH, 2 days on site)

Salary

Up to £48,000

About the Role

As a Customer Success Manager, you'll be the bridge between clients and internal technical teams, ensuring seamless integration, onboarding, and long-term satisfaction. You'll manage integration support cases, monitor performance, and proactively resolve challenges to keep clients engaged and successful.

Company

This company are a global AI focused consultancy shaping the future of their industry. They blend deep actuarial expertise with AI to help their clients grow sustainably. With over a dozen offices across the EMEA and US offices, they champion diversity, collaboration, and are at the forefront of consumer‑centric tech in their industry. They are making a real impact on their industry worldwide.

Responsibilities

• Define and align project goals, scope, budget, and resources with all stakeholders.
• Lead and manage the full life cycle of integration‑related support cases.
• Serve as the primary liaison between clients and internal teams.
• Collaborate with implementation teams to ensure smooth onboarding and effective handover of integration cases.
• Monitor integration health, usage patterns, and support trends to mitigate risks.
• Maintain detailed documentation of integration scenarios, resolutions, and key learnings.
• Support change management efforts when clients modify systems or workflows.
• Lead end‑to‑end digital projects, ensuring alignment with strategic business objectives and successful delivery.
• Oversee SaaS solution implementation and life cycle management.
• Collaborate with cross‑functional technical teams.
• Communicate effectively with stakeholders, translating complex technical requirements into clear business insights.

Requirements

• Strong understanding of software integration, APIs, and cloud‑based platforms.
• Proven experience in SaaS project management and customer success.
• Experience with Agile methodologies or structured project management (eg, V‑Model).
• Proficiency in Jira, Confluence, SharePoint, and Power BI.
• Fluent in English and French (Spanish is a plus).

Benefits

• Competitive Salary (up to £48K)
• Hybrid working arrangements (3 days WFH)
• Health insurance
• Bonus scheme policy

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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