Customer Service Assistant jobs in United States

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

You will own customer relationships throughout the advertising ecosystem and grow their investment through consultation, nurturing, and support. In addition to client activation and retention, you will contribute to identifying key market indicators relating to the advertiser ecosystem, and help to educate leadership and cross-functional partners on market and industry trends. You will help improve how we prioritize, communicate and support the advertiser base, and research the broader ecosystem to identify future customers.

• Activate and retain advertisers
• Initiate customer outreach, using frequent outreach and tailored messaging to secure interest in Snap advertising and set up initial sales meetings
• Take on project based work as needed to improve processes, foster collaboration and improve our sales resources
• Define the overall sales approach for specific customer segments, develop work plans, and create compelling customer value propositions
• Develop metrics to measure the growth and performance of accounts and provide reporting to customers as needed
• Analyze campaign performance statistics and recommend performance enhancements
• Articulate and update clients on Snap products and developments

• Knowledge of social media, auction environment, mobile apps, and digital and mobile marketing
• Ability to perform well in a highly dynamic, rapidly changing environment
• Strong problem solving and quantitative analytical skills
• Excellent written and oral communication skills
• Ability to work independently as well as collaboratively within a team environment
• Fluent in English and Norwegian

• BA/BS degree or equivalent years of experience
• 3+ years experience in marketing, brand advertising, media sales, media buying, agency account management, and/or online advertising experience
• Ability to travel as needed

• Proven ability to work in a fast paced sales environment
• Creative, outside-the-box thinker, and strategist
• Passion for Snap, marketing, and up for the challenge of building something from the bottom up

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

Default Together Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week.

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!