Customer Service Representative

Michael Page (UK); East Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable recruitment agency is looking for a Customer Service Representative in Wakefield. The role involves handling customer queries, processing orders, and resolving complaints while ensuring a high level of service. Ideal candidates will have previous customer service experience and strong communication skills. Benefits include excellent training, career development opportunities, and a supportive team culture.

Benefits

Salary of £27000+

Excellent training and support

Good progression and development opportunities

Central location with free parking

Family feel team and culture

Qualifications

• Previous customer service experience required.
• Confident telephone manner and excellent communication skills required.
• Keen eye for detail and organizational skills necessary.
• Ability to work in a fast-paced environment expected.
• Must be team-oriented and able to work independently.

Responsibilities

• Act as the first point of contact for customer queries.
• Handle and process customer orders.
• Support customers with stock queries and back order dates.
• Resolve complex queries and complaints efficiently.
• Maintain and update customer records.

Skills

Customer service/sales order processing experience

Confident telephone manner

Excellent communication skills

Attention to detail

Organizational skills

Ability to work in a fast-paced environment

Teamwork and independence

Job description

Overview

A new exciting Permanent Customer Service Representative position in Wakefield for a reputable manufacturing business.

• A new exciting Permanent Customer Service Representative Position in Wakefield!


• To work for a reputable manufacturing business!

About Our Client

About Our Client

Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business! This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.

Job Description

As a Customer Service Representative you will be first point of contact for customers handling a range of queries in relation to the products the business offers and will be taking and processing orders.

You will be supporting customers throughout the whole journey working to help with stock queries, deliveries and advising customers of any back order dates.

The role be supporting with complex queries and any complaints working to resolve these quickly and efficiently ensuring the highest level of service.

Administrative duties will also be involved and keeping customer records updated.

The Successful Applicant

Previous customer service/sales order processing experience

Confident telephone manner and excellent communication skills

A keen eye for detail and organisation

The ability to work in a fast paced environment

Able to work as part of a team and independently

What\'s on Offer

Salary of £27000+; reputable manufacturing business in Wakefield; fabulous name within their market; leading business within this area; excellent training and support; good progression and development opportunities; central location; free parking; excellent benefits; family feel team and culture; exciting time to join the business; immediate interview