BNP - Customer Advisor

We Are Workforce Ltd; United Kingdom; Remote; GBP 18,000 - 19,000; Full time

Job summary

A prominent customer service company in the United Kingdom seeks a Customer Advisor to manage customer accounts and provide high-quality service. This role is remote with flexible hours, requiring excellent communication and organisational skills. Ideal for candidates with previous customer service experience, offering a supportive work environment and various employee benefits.

Benefits

22 days holiday

Pension scheme

Wellbeing initiatives

Employee Assistance Programme

Charitable work opportunities

Qualifications

• Experience of working in a customer service environment.
• Results focused and punctual.
• Ability to manage customer accounts and data accurately.

Responsibilities

• Manage customer’s accounts following regulatory requirements.
• Communicate and resolve queries confidently.
• Meet and exceed performance targets.

Skills

Excellent Communicator

PC Literate

Proactive

Good attention to detail

Able to prioritise and organise

Job description

Overview

Full Time - Working From Home - 38.75 hours per week

Start date: 02/02/2022

Permanent

£18376.80 - £18779.80

Monday to Friday 08:30AM-8PM, Saturday 9AM-6PM, Sunday 10AM-4PM (Usually a Saturday OR a Sunday), full flexibility is required

Position Summary

The role of a customer advisor is taking responsibility for communicating with our customers daily via all contact channels. Customer advisors are the first point of contact with customers and are expected to always take full ownership of every aspect of the customer’s query positively, being courteous, professional and diligent.

Responsibilities

1. Manage customer’s accounts in accordance with regulatory requirements and internal policies
2. Manage, organise and update relevant data using various computer systems with accuracy
3. Communicate confidently, exercise excellent listening and written skills to resolve customer and partner queries by showing expert knowledge and taking ownership
4. Resolve problems at first point of contact wherever possible or escalate appropriately to ensure a satisfactory outcome
5. Ability to meet and exceed targets, contributing fully to the overall team performance
6. Assist with any other duties that may not necessarily form part of the daily role

Education & Experience

• Experience of working in a customer service environment
• PC Literate with good keyboard skills
• Results focused
• Able to prioritise and organise
• Punctual
• Excellent Communicator
• Proactive
• Good attention to detail

What do we offer you?

• 22 days holiday
• Pension scheme
• Peer recognition and awards scheme
• Wellbeing initiatives like desktop yoga and mental health first aiders
• Employee Assistance Programme
• Treedom scheme - all employees upon passing probation are gifted a tree to plant in the Sigma forest
• The opportunity to be involved in a variety of charitable/volunteer work

About Sigma, part of the Digicall Group

Our business revolves around Business Process Outsourcing – we help run business’s more effectively and efficiently by taking responsibility for various processes.

At Sigma, we believe in serving people and changing lives. Through a diverse and inclusive service offering and partner network, we believe that whatever your need, we have a solution for you. Our business is to be there for your business when it matters most.

Sigma is part of the Digicall Group which is a preferred service partner providing a range services in diverse segments such as contact centre management, insurance claims administration, claims assessment and adjudication, supply chain management and tailor-made bespoke solutions which meet customer demands in a responsible, cost-effective and sustainable way.

Diversity and Inclusion

Sigma Financial Group is committed to promoting a diverse and inclusive workplace.

We have a range of inclusive employment policies, employee engagement forums, an employee continuous improvement project, wellbeing facilities, mental health first aiders and an employee assistance programme to support all our people irrespective of background.

We are proud to be a disability confident committed employer and a member of the mental health charter.

Our aspiration is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel valued and able to give their best.

Mission Statement

Our new mission is…To improve everything Always! We’ll do this by living our values…

Core Values

• #Always Learning – because the more we learn the more we achieve
• #Always Adapting – because flexibility creates opportunity
• #Always Together – because we are part of our community, not apart from our community
• #Always Better – because we do more