Customer Service Representative

Michael Page (UK); Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A medium-sized leisure and tourism company in Richmond is looking for a Customer Service Representative. The role involves responding to customer inquiries, resolving issues, and providing information. Ideal candidates will have previous customer-facing experience, strong communication skills, and proficiency in CRM software. This permanent position offers a competitive salary ranging from £22,500 to £27,500 per annum in a supportive work environment focused on professional growth.

Qualifications

• Previous experience in a customer-facing role.
• Strong communication and interpersonal skills to build rapport with customers.
• Proficiency in using CRM software and other related tools.
• An organised approach to handling multiple tasks and prioritising effectively.
• A problem-solving attitude with the ability to remain calm under pressure.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and online platforms.
• Resolve customer issues effectively by coordinating with relevant internal teams.
• Maintain accurate records of customer interactions and feedback in the system.
• Provide product and service information to assist customers in making informed decisions.
• Identify and escalate complex issues to the appropriate department for resolution.
• Monitor and follow up on pending customer cases to ensure timely resolution.
• Support the team in achieving customer satisfaction and retention goals.
• Contribute to process improvement initiatives to enhance the customer service experience.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Problem-solving attitude

Organisational skills

Tools

Customer relationship management (CRM) software

Job description

• If you have Customer Service experience
• If you want to work in Richmond 5 days a week

About Our Client

This opportunity is with a medium-sized company operating in the Leisure, Travel & Tourism sector. The organisation is committed to delivering high-quality services and maintaining strong customer relationships.

Job Description

• Respond promptly and professionally to customer inquiries via phone, email, and online platforms.
• Resolve customer issues effectively by coordinating with relevant internal teams.
• Maintain accurate records of customer interactions and feedback in the system.
• Provide product and service information to assist customers in making informed decisions.
• Identify and escalate complex issues to the appropriate department for resolution.
• Monitor and follow up on pending customer cases to ensure timely resolution.
• Support the team in achieving customer satisfaction and retention goals.
• Contribute to process improvement initiatives to enhance the customer service experience.

The Successful Applicant

A successful Customer Service Representative should have:

• Previous experience in a customer-facing role.
• Strong communication and interpersonal skills to build rapport with customers.
• Proficiency in using customer relationship management (CRM) software and other related tools.
• An organised approach to handling multiple tasks and prioritising effectively.
• A problem-solving attitude with the ability to remain calm under pressure.

What\'s on Offer

• A competitive salary ranging from £22,500 to £27,500 per annum.
• A permanent role in the vibrant location of Richmond, West London.
• An opportunity to work in the Leisure, Travel & Tourism industry with a customer-focused team.
• Supportive work environment with a focus on professional growth.

If you are passionate about delivering excellent customer service and are ready to take on this exciting role, we encourage you to apply today.