Customer Service Advisor - Doxford Park

Pertemps; Sunderland; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading staffing agency is seeking Customer Service Advisors for Royal Mail in Sunderland. You will be the first point of contact for customers, answering questions and solving issues. Ideal candidates will have strong communication skills and a friendly approach. Must be available to work flexible hours within a 12-week assignment, with a pay rate of £12.97 per hour.

Qualifications

• Strong communication skills, both written and verbal.
• Ability to stay calm under pressure and handle multiple tasks.
• Some experience in a customer-facing role is helpful.

Responsibilities

• Handling customer enquiries by phone, email, and live chat.
• Providing accurate information and resolving queries in a timely manner.
• Escalating more complex issues to the relevant departments.

Skills

Strong communication skills

Calm under pressure

Experience in customer service

Computer confidence

Job description

Overview

Are you a natural problem-solver with a passion for delivering excellent service? Pertemps are on the lookout for Customer Service Advisors to become a vital part of Royal Mail’s friendly and hard-working team in Doxford Park.

In this role, you’ll be the first point of contact for our customers – answering questions, solving issues, and making sure every interaction is a positive one.

Your Key Responsibilities

• Handling customer enquiries by phone, email, and live chat
• Providing accurate information and resolving queries in a timely manner
• Recording customer interactions clearly and efficiently in our system
• Escalating more complex issues to the relevant departments when needed
• Always aiming to exceed customer expectations

What You’ll Bring

• Strong communication skills, both written and verbal
• A friendly, professional, and patient approach
• Ability to stay calm under pressure and handle multiple tasks
• Some experience in a customer-facing role is helpful, but not required
• Confidence using computers and working with systems

Working Hours, Pay Rate & Other Info

• 5 hours 6 out of 7 days, with 1 rota’d day off in the week. Must be fully flexible to work ALL days
• £12.97 per hour
• The duration of the assignment will be roughly 12 weeks from the intake date
• You will be based in the office full-time
• We’re offering multiple intakes – 6th October, 13th October, 20th October