E.ON Next - Customer Advisor - Digi

We Are Workforce Ltd; United Kingdom; Remote; GBP 17,000 - 18,000; Full time

Job summary

A leading contact center service provider in the UK is seeking Customer Advisors to engage with customers through various channels including phone and webchat. This full-time role offers competitive salary and benefits such as 22 days holiday and a pension scheme. Ideal candidates will possess excellent communication skills, organizational abilities, and a passion for customer service.

Benefits

Competitive salary and bonus scheme

22 days holiday

Pension scheme

Peer recognition and awards scheme

Wellbeing initiatives

Employee Assistance Programme

Opportunities for charitable work

Qualifications

• Enjoys working with people and is comfortable with challenges.
• Able to manage their own time and workload effectively.
• Comfortable using a PC and communicating over the phone.

Responsibilities

• Interacts with customers via phone, email, and webchat.
• Adapts to challenging situations to provide solutions.
• Works towards targets and maintains performance standards.

Skills

Great communication skills

Customer interaction

Organized

Ability to manage time effectively

Adaptability to feedback and change

Job description

Overview

Full Time - Working From Home - 37 hours per week

Start date: 29/11/2021

Permanent

£17538-£17936

Friday to Monday 12-10pm

You’ll be working in a contact centre environment helping our client service their customers through a new platform and digi-ops channels such as webchat, e-mail, SMS and social media.

The roles are full time, and you’ll need to be able to work shifts covering 4 days. Shifts are Friday to Monday 12-10pm

Responsibilities

The role:

Customer communication

We interact with our client customers in different ways, whether it is over the phone, via email, in writing or over webchat, we expect outstanding results and our Customer Advisors are the ones that deliver them. Because we do more.

Putting things right

Things don’t always go to plan, and with our clients customers we will always do what we can to put things right. Our Customer Advisors are confident adapting to work with customers in difficult situations and will always go the extra mile to make sure things are sorted.

Team Work

We know that we are stronger and better together, our teams give more and achieve more because they have each other. Whether they are adapting to a new process or going above and beyond to make sure that they get the job done, our Customer Advisors know they have the support of their team.

Love change

Change shows us that we are growing. Our Customer Advisors see change for the opportunity that it is and welcome any change to broaden their knowledge and skill set. Because flexibility creates opportunity.

Performance

Working towards targets and quality standards is a key part of the role, our Customer Advisors are always looking for opportunities to learn and improve on what they have done before. Because the more we learn, the more we achieve.

Personal development

Whether their next goal is to achieve their monthly target or to take the next step in their career, our Customer Advisors take pride in what they have already achieved and look forward to see what they can do next.

What you will bring

You: What will you bring to the role?

• You’ll love working with people, interacting with people and being challenged by people
• You’ll use great communication skills to get the best from a situation
• You’ll love learning, and take every opportunity to have feedback and use it to improve
• You’ll be organised and able to manage your own time and workload
• You’ll enjoy the challenge of working to targets and seeing you performance improve
• You’ll be comfortable using a PC and speaking over the phone

What we offer

• Competitive salary and bonus scheme
• 22 days holiday
• Pension scheme
• Peer recognition and awards scheme
• Wellbeing initiatives like desktop yoga and mental health first aiders
• Employee Assistance Programme
• The opportunity to be involved in a variety of charitable/volunteer work
• You’ll be part of a diverse, engaging and fun workforce, where your successes will be celebrated and you’ll have support when things don’t go to plan