Customer Service Assistant jobs in United Kingdom

Key Responsibilities

1. Strategic Commercial Leadership:

• Develop and implement the commercial strategy for the business unit or project.

• Provide high-level financial reporting and analysis to the board, advising on profitability, risk, and cash flow.

• Lead on key tender strategies for new projects, ensuring bids are commercially robust and viable.

2. Financial Control & Maximising Value:

• Ultimate responsibility for the Profit & Loss (P&L) of their portfolio of projects.

• Oversee all cost-to-complete forecasts, cost value reconciliations (CVRs), and monthly financial reporting.

• Drive value engineering initiatives to improve project margins without compromising quality or safety.

• Ensure positive cash flow by managing applications for payment, timely certification, and robust debt recovery.

3. Contract Administration & Risk Management:

• Act as the company's lead expert on main contract terms (particularly NEC and JCT forms).

• Manage the formal contract processes: issuing early warnings, assessing compensation events, and defending against claims.

• Identify, assess, and mitigate commercial and contractual risks before they materialise.

• Lead on the resolution of disputes and claims, liaising with legal counsel if necessary.

4. Procurement & Supply Chain Management:

• Develop and execute the procurement strategy for major packages of work.

• Lead negotiations with subcontractors and suppliers to secure best value.

• Manage subcontractor accounts from pre-qualification through to final account agreement.

5. Team Leadership & Development:

• Lead, manage, and mentor a team of quantity surveyors and managing surveyors.

• Ensure the entire commercial team adheres to company procedures and best practices.

• Conduct performance reviews and foster professional development.