Customer Service Adviser jobs in United States

Are you an experienced insurance practitioner with outstanding client relationship management in mark-market and large corporate client environments ? Can you bring Natural Resources sector knowledge and experience to an exciting new role ? If so, we'd love to hear from you in connection with this hybrid role that comes with the flexibility to work both virtually and from any of our UK offices !

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

• Drive Account Growth and Compliance – Plan and oversee account servicing and growth strategies, monitor profitability, and ensure adherence to regulatory and internal compliance standards.
• Lead Business Development Initiatives – Collaborate with regional and global teams to identify new opportunities, contribute to tenders, and support Aon's overall revenue growth and client retention.
• Strengthen Client Relationships – Build strategic partnerships with clients, implement retention strategies, and proactively engage on risk management and other Aon solutions.
• Champion Marketing and Brand Presence – Participate in marketing activities, public speaking, and industry events to enhance Aon's profile within the business community.
• Foster Team Culture and Development – Work with leadership to promote a growth mindset, encourage innovation, and maintain a positive, customer-focused team environment.
• Collaborate Across Stakeholders – Maintain strong relationships with clients, team members, wider Aon colleagues, and insurers to deliver seamless service and growth outcomes.

This is a rare chance to lead growth in one of the most dynamic sectors – Natural Resources – while shaping Aon's strategic presence in the UK market. Unlike many roles, this position blends high-level business leadership with hands‑on client engagement, giving you influence across origination, retention, and innovation. You’ll work with global and regional leaders, drive thought leadership through tenders and market visibility, and build deep relationships with major clients. If you’re looking for a role that combines strategic impact, commercial creativity, and the backing of a world‑class brand committed to better decisions, this, is it.

• Client Relationship Management & Business Development – Building strong partnerships with mid‑market and large corporate clients while driving growth opportunities.
• Commercial & Insurance Expertise – Deep understanding of market forces, business drivers, insurance technical knowledge, and risk issues.
• Leadership & Negotiation Skills – Leading teams effectively and influencing outcomes through strong negotiation capabilities.
• Strategic Problem‑Solving & Continuous Improvement – Tackling complex challenges with innovative solutions and a commitment to ongoing enhancement.
• Industry Knowledge & Market Insight – Comprehensive awareness of sector trends, insurance market dynamics, and key players.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

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