Customer Service Agent - PART TIME - Stansted Airport

Swissport; Burton End; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading ground services provider in the UK is seeking a Customer Service Agent to assist passengers with check-in, luggage, and more. Ideal candidates will have customer service experience and communication skills. This role requires flexibility for various shifts and the ability to handle inquiries effectively. The company offers comprehensive training, employee discounts, and career advancement opportunities in aviation.

Benefits

Employee Assistance Programme

Comprehensive training programmes

Free onsite parking

Employee discounts on travel

Retirement savings plan

Qualifications

• Prior experience in customer service or hospitality preferred.
• Fluency in English is required; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Greet passengers and offer professional assistance.
• Assist with check-in, luggage handling, and boarding.
• Provide accurate information about flights and policies.

Skills

Customer service experience

Excellent communication skills

Problem-solving abilities

Attention to detail

Job description

As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.

Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check‑in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.

Qualifications

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast‑paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem‑solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Benefits

• Swissport is an award‑winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
• Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work.
• Employee discounts on travel and retail products.
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.