Customer Advisor - Checkouts

B&Q Limited; Harrogate; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading home improvement retailer in Harrogate is seeking a part-time Customer Advisor for the Checkouts. You will provide exceptional service, assist customers with their home improvement needs, and work on key sales initiatives. Candidates should be friendly, eager to learn, and ready for flexible shifts that include weekends. This role offers a competitive hourly rate and a diverse benefits package, ensuring a great working environment.

Benefits

Pension scheme

Shopping discounts

Employee Assistance Programme

6.6 weeks holiday

Colleague wellbeing benefits

Qualifications

• Happy to help, eager to learn and obsessed with home improvement.
• Friendly and outgoing with a buzz from helping others.
• Flexible to work weekends, evenings, and bank holidays.

Responsibilities

• Provide excellent customer service at the tills.
• Become familiar with customer home improvement projects.
• Support sales, click & collect, and store displays.

Skills

Customer service

Teamwork

Flexibility

Learning new technology

Job description

Overview

Customer Advisor - Checkouts

Part time - 13.5 hours per week (6 hour shift on a Sunday, 7.5 shift on a Saturday)

3 Month Fixed Term Contract

Shifts available Saturday ( between 7am-8pm) & Sunday (09:45-16:15)

UK Notional hourly rate £13.25 per hour (Inclusive of an £0.54 per hour, store specific location allowance)

B&Q Harrogate

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.

What's the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.

What we need:

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

So we can support you during the application or interview process, please contact [e-mail] for any recruitment adjustments.

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