Retail Customer Advisor

Dobbies Garden Centres Ltd; Royston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading garden centre retailer is seeking Retail Customer Advisors to deliver exceptional customer experiences. Responsibilities include assisting customers, driving sales, and maintaining store standards. Ideal candidates have a passion for customer service, work well in teams, and thrive in fast-paced environments. Offered benefits include generous discounts, financial support, and wellbeing services.

Benefits

Generous annual leave

50% off in Restaurants

25% off in the Garden Centre

Access to financial wellbeing support

Qualifications

• Passion for delivering a great customer experience.
• Experience within a customer-facing role.
• Ability to build relationships and work well within a team.

Responsibilities

• Provide exceptional customer service to drive sales.
• Maintain cleanliness and upkeep of the store.
• Assist customers with product knowledge and transactions.

Skills

Customer service

Product knowledge

Teamwork

Fast-paced environment adaptability

Job description

Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty and ensuring high department standards.

Responsibilities

• Giving great customer service by helping customers with various transactions across the store
• Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
• Offering a helping hand with customer queries through great product knowledge
• Working with your team to maintain the cleanliness and upkeep of your store
• You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services - an ideal opportunity to gain more skills and experience

Who we are looking for

• You have a passion for delivering a great customer experience, serving everyone with a smile
• Experience within a customer facing role
• You work well within a team, build relationships and have fun, whilst celebrating success
• You show up to work on time, well presented and bring your can do and hardworking attitude along with you
• You are eager to learn new skills and gain new experiences
• You flourish in a busy, fast-paced environment
• Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers

What we offer

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
• Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
• Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform