Customer Service Agent - PART TIME - UK

Swissport; Diseworth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading ground service provider in Diseworth is seeking a Customer Service Agent to provide exceptional assistance to passengers. In this role, you will greet and support passengers through check-in, boarding, and inquiries while ensuring compliance with safety regulations. Candidates should possess excellent communication skills and the ability to work efficiently in a fast-paced environment. Flexible shift availability is required. Career advancement opportunities are available, as well as comprehensive training and wellness initiatives.

Benefits

Access to Employee Assistance Programme

Comprehensive training and development programmes

Free onsite parking

Retirement savings plan with employer contributions

Qualifications

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written.
• Ability to work efficiently in a fast-paced environment.
• Flexibility to work various shifts based on operational needs.

Responsibilities

• Greet passengers and provide professional assistance.
• Assist with check-in, luggage handling, and boarding.
• Handle inquiries about flight schedules and baggage policies.
• Ensure compliance with security and safety protocols.
• Resolve passenger concerns in a timely manner.

Skills

Customer service experience

Excellent communication skills

Problem-solving abilities

Attention to detail

Job description

As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.,

Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.
• Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual.

Qualifications

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem‑solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Company & Benefits

• Swissport is an award‑winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
• Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work.
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.
• Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.
• Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.