Customer Advisor

Boots Opticians; Northwich; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail company is looking for a Customer Advisor to join their Northwich store. In this role, you will assist customers, manage stock, and maintain store presentation. We seek enthusiastic individuals with strong communication skills and a team-oriented mindset. Benefits include a retirement savings plan and employee discounts, with a starting hourly rate of £12.40. Join a company that values diversity and encourages personal growth.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Qualifications

• Thrives in a fast-paced environment.
• Experience delivering great customer care is desirable.

Responsibilities

• Help customers feel comfortable and provide great advice.
• Promote in-store offers to maximize customer value.
• Maintain efficient stock displays and support shop operations.
• Collaborate with team members for a welcoming shopping experience.

Skills

Excellent communication and listening skills

Strong team player

Attention to detail

Job description

Overview

Boots is hiring a Customer Advisor to support customers at a London retail store. The role is hourly with a starting rate of £12.40 that can rise after 6 months. Candidates will work onsite, reporting to the store manager.

Role

As a Customer Advisor you will assist customers on the tills, provide information on in‑store offers, manage stock, and help maintain a clean, presentable store.

Responsibilities

• Help customers feel comfortable, listen, answer questions and give great advice.
• Promote in‑store offers and schemes to maximise customer value.
• Maintain efficient stock displays and support tills and back‑shop operations.
• Collaborate with team members to ensure a welcoming, clean shopping experience.
• Complete award‑winning training accredited by the Institute of Customer Service.

Qualifications

• Full training provided; we seek people who thrive in a fast‑paced environment.
• Excellent communication and listening skills.
• Strong team player who promotes a collaborative team dynamic.
• Attention to detail – the little things make the biggest difference.
• Proud brand ambassador for Boots, helping customers find the best products.

Desired Skills

Experience delivering great customer care is desirable but not essential.

Benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and a gift card for new parents

Why Boots?

Boots fosters an inclusive environment where diversity is celebrated and everyone can reach their full potential.

Next Steps

If successful you will be invited to an in‑store interview within 14 days. We discuss part‑time and job‑share options. If you require reasonable adjustments we are happy to support you.