Client Relationship Manager

360 TALENT LONDON; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global luxury house is seeking an experienced Client Relationship Manager for its flagship store in London. This pivotal role involves managing a team to ensure exceptional service for VIP clients. Candidates should have proven experience in luxury retail, strong clienteling skills, and the ability to drive business performance through insights. The position promises a dynamic, high-profile environment where professionalism and strategic thinking are essential.

Qualifications

• Proven experience managing client development teams in luxury retail.
• Exceptional clienteling skills with a high-touch, personalised approach.
• Ability to thrive in a fast-paced, high-profile environment.

Responsibilities

• Lead and develop a team of Client Relationship Specialists.
• Build meaningful, long-term relationships with top-tier clients.
• Leverage CRM insights to drive commercial performance.

Skills

Clienteling skills

CRM usage

Commercial mindset

Job description

ob Title: Client Relationship Manager - Luxury Maison (Flagship Store, Old Bond Street, London)

Salary: - Negotiable depending on experience ( VERY Competitive)

We are seeking an experienced Client Relationship Manager to join a leading global luxury house at its new flagship store opening soon on old Bond Street in london . Reporting directly to the Client Relationship Director , you will play a pivotal role in shaping VIP client engagement and driving exceptional service standards across the Maison.

Key Responsibilities

• Lead and develop a team of Client Relationship Specialists, ensuring excellence in client service and loyalty


• Support and execute strategic initiatives to strengthen VIP engagement and retention


• Build meaningful, long-term relationships with top-tier clients, including UHNW and VIP clientele


• Leverage CRM insights to drive commercial performance and coordinate high-value appointments


• Develop and deliver innovative client experiences, events, and engagement opportunities


• Uphold the Maison's brand values with professionalism, discretion, and attention to detail

About You

• Proven experience managing client development teams in luxury retail or high-end services


• Exceptional clienteling skills with a high-touch, personalised approach


• Strong strategic and commercial mindset, with experience using CRM and reporting tools


• Calm, solutions-oriented, and able to thrive in a fast-paced, high-profile environment


• Warm, approachable, and highly professional, able to build trust with diverse clientele