Customer service advisor - Czech or Slovak speaking

Adecco; Dundee; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Multilingual Customer Service Representative in Dundee. The role requires fluent Czech and/or Slovak speakers to provide exceptional support via phone, email, and chat. Key responsibilities include managing customer inquiries and ensuring satisfaction. The position offers hybrid working, competitive pay, and a vibrant work culture with opportunities for growth and training.

Benefits

Comprehensive training

Career progression opportunities

Access to onsite gym

Free onsite parking

Flexible hybrid working model

Qualifications

• Excellent written and spoken Czech and/or Slovak language skills.
• A genuine passion for delivering exceptional customer service.
• Ability to handle multiple tasks and prioritise effectively.

Responsibilities

• Provide outstanding service to Czech and/or Slovak speaking customers.
• Assist customers with order queries and delivery updates.
• Resolve customer complaints and issues promptly.

Skills

Fluent Czech

Fluent Slovak

Customer service

Communication skills

Basic IT skills

Problem-solving

Tools

Microsoft Office

Job description

Hybrid Working

We are currently seeking highly motivated and fluent Czech and / or Slovak speakers to join our excellent customer service team.

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment?

If so, we have the perfect opportunity for you to shine as a Multilingual Customer Service Representative!

Location : Dundee (Hybrid working)

Pay Rate : £14.52

Hours : 8 hours, between 7am and 7pm

Duration : 6 months - Ongoing contract

Our client is one of Europe's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers.

As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do.

What You'll Do :

• Provide outstanding service to our Czech and / or Slovak speaking customers over the phone, email, and live chat. Handle their queries, concerns, and feedback with empathy and professionalism.
• Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded.
• Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one.
• Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records.
• Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction.

What We're Looking For :

• Excellent written and spoken Czech and / or Slovak language skills
• A genuine passion for delivering exceptional customer service that leaves a lasting impression.
• Excellent communication skills and a friendly, approachable demeanour over the phone.
• Basic IT skills, with the ability to learn new systems and utilise Microsoft office.
• Ability to handle multiple tasks and prioritise effectively in a busy call centre environment.
• Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently.
• Flexibility to work various shifts, including weekends and evenings.

What we can offer to you :

• Join a company that values diversity, inclusivity, and work-life balance.
• Benefit from comprehensive training and ongoing support to excel in your role.
• Enjoy excellent career progression opportunities.
• Receive competitive pay and exciting benefits.
• Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated.
• A flexible hybrid working model.
• Access to an Onsite Gym and Colleague Restaurant.
• Free onsite parking.

To apply, submit your application today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.