Contact Center Manager jobs in United States
Ecommerce Customer Service Advisor – Hybrid, 12‑Month FTC
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Ecommerce Customer Service Advisor – Hybrid, 12‑Month FTC
Job summary
A recruitment agency is seeking an Ecommerce Customer Service Advisor in South Liverpool on a 12-month FTC with potential for permanence. The role involves handling customer queries, processing orders, and liaising with various departments. Candidates should have prior ecommerce and customer service experience, excellent communication skills, and strong IT capabilities. This position offers a hybrid work arrangement and requires availability to start ASAP.
Benefits
Qualifications
- Prior experience in customer service and ecommerce is required.
- Strong telephone manner and good communication skills are essential.
- Excellent IT skills and ability to learn new systems quickly.
Responsibilities
- Dealing with queries via phone and email.
- Processing orders and returns.
- Organising collections and replacement items.
- Managing stock via retail portals.
- Liaising with management and other departments.
- Reporting and general sales administration.
- Highlighting stock and quality concerns.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.