Customer Service Assistant

Michael Page (UK); City Of London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency in the UK is looking for a Customer Service Assistant to join a mid-sized company in the personal care industry. This role involves providing excellent customer service, managing enquiries, and processing orders. Ideal candidates will have experience in customer service, particularly in FMCG, and possess strong communication and organizational skills. This hybrid position offers a competitive salary ranging from £25,000 to £30,000 per annum.

Benefits

Competitive salary

6-month fixed-term contract

Hybrid working arrangement

Collaborative team environment

Qualifications

• Previous experience in a customer service role, ideally in FMCG.
• Experience with DTC platforms and tools.
• Effective communication skills, both written and verbal.
• A customer-focused attitude and ability to work effectively in a team.

Responsibilities

• Provide prompt and accurate responses to customer enquiries.
• Manage and process orders efficiently.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams to resolve customer issues effectively.
• Ensure compliance with company policies and procedures in all customer interactions.
• Identify opportunities to improve customer satisfaction.

Skills

Customer service experience

Attention to detail

Organizational skills

Multitasking skills

Effective communication

proficiency in Microsoft Office

Customer-focused attitude

German/French speaking

Job description

Overview

Customer Service Assistant role in central London. Excellent hybrid opportunity within the FMCG industry.

About Our Client

This mid-sized company operates within the personal care industry, offering tailored solutions across grooming, skincare, and hygiene categories. Known for its commitment to quality and consumer well-being, the organisation values professionalism, innovation, and operational efficiency in all its global activities.

Job Description

• Provide prompt and accurate responses to customer enquiries.
• Manage and process orders efficiently, ensuring delivery deadlines are met.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve customer issues effectively.
• Support the preparation of reports and documentation as required.
• Ensure compliance with company policies and procedures in all customer interactions.
• Identify opportunities to improve customer satisfaction and suggest solutions.
• Assist in coordinating with external stakeholders when necessary.

The Successful Applicant

A successful Customer Service Assistant should have:

• Previous experience in a customer service, ideally within the FMCG industry.
• Must have experience with DTC platforms and tools
• Strong attention to detail and accuracy.
• Excellent organisational and multitasking skills.
• Effective communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite
• A customer-focused attitude and the ability to work effectively in a team environment.
• Support customer interactions across multiple channels with professionalism and care
• German/ French language speaking is desirable

What's on Offer

• Competitive salary ranging from £25,000 to £30,000 per annum.
• 6-month Fixed-term contract opportunity
• Hybrid working arrangement at a company based in Central London
• Be part of a supportive and collaborative team environment.

If you are passionate about delivering exceptional customer service and are eager to contribute to a thriving FMCG company, apply today!