Ecommerce Customer Service Advisor – Hybrid, 12‑Month FTC

Reed; Liverpool; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A recruitment agency is seeking an Ecommerce Customer Service Advisor in South Liverpool on a 12-month FTC with potential for permanence. The role involves handling customer queries, processing orders, and liaising with various departments. Candidates should have prior ecommerce and customer service experience, excellent communication skills, and strong IT capabilities. This position offers a hybrid work arrangement and requires availability to start ASAP.

Benefits

Onsite parking

Weekend remote work

Qualifications

• Prior experience in customer service and ecommerce is required.
• Strong telephone manner and good communication skills are essential.
• Excellent IT skills and ability to learn new systems quickly.

Responsibilities

• Dealing with queries via phone and email.
• Processing orders and returns.
• Organising collections and replacement items.
• Managing stock via retail portals.
• Liaising with management and other departments.
• Reporting and general sales administration.
• Highlighting stock and quality concerns.

Skills

Customer service experience

Ecommerce experience

Excellent communication skills

Strong telephone manner

IT skills

Organisational skills

Job description

A recruitment agency is seeking an Ecommerce Customer Service Advisor in South Liverpool on a 12-month FTC with potential for permanence. The role involves handling customer queries, processing orders, and liaising with various departments. Candidates should have prior ecommerce and customer service experience, excellent communication skills, and strong IT capabilities. This position offers a hybrid work arrangement and requires availability to start ASAP.