Customer Service Representative

RedDot Europe; Ipswich; On-site; GBP 28,000; Full time

Job summary

A leading manufacturer of climate control systems is seeking a Customer Service Representative in Ipswich. The role demands strong VLOOKUP and Pivot Table skills, along with previous customer service experience. You'll be the primary contact for customers, handling inquiries and administrative tasks to ensure exceptional service. This full-time position offers a competitive salary of £28,000 per annum, flexible working hours, and additional employee benefits.

Benefits

Competitive Salary

5 weeks annual leave

Flexible Working Hours

Cash Health Plan

Bonus Scheme

Pension Scheme

Sick Pay

Health & well-being programme

Qualifications

• Previous experience in customer service or administrative capacity.
• Strong organisational, planning, and communication skills.
• Proficiency in IT, especially Microsoft Office.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Manage customer orders, quotations, and provide after-sales support.
• Utilise customer portals effectively to enhance the customer experience.
• Offer administrative support to the customer service team.
• Maintain accurate records of customer interactions.

Skills

VLOOKUP

Pivot Tables

Microsoft Office

Organisational skills

Communication skills

Job description

Customer Service Representative

We are seeking an Excel guru, with strong VLOOKUP and Pivot Table skills, to join us as a Customer Service Representative in this full‑time permanent position based in Ipswich, Suffolk.

About us

We are a premier manufacturer of heavy‑duty vehicle climate control systems, recognised for our commitment to innovation and excellence. Our products are trusted by customers around the globe, and our dedicated customer service team is integral to maintaining that trust. At our core, we believe in delivering exceptional service, and we’re proud of the supportive and collaborative environment we’ve created in our workplace.

Company benefits include

• Competitive Salary: £28,000 per annum
• Holiday: 5 weeks annual leave
• Flexible Working Hours
• Employee extras such as Cash Health Plan, Bonus Scheme, Pension Scheme, Sick Pay, Health & well‑being programme + more.

About the role

As a Customer Service Representative, you will serve as the primary point of contact for our customers worldwide. Your role is to deliver exceptional service and administrative support while collaborating closely with both internal and external stakeholders. Your contribution will ensure the seamless operation of our customer service functions, enabling us to exceed customer expectations consistently. Working hours for this role are 40 hours per week (Monday to Thursday: 07:30 – 16:45, Friday: 07:30 – 12:30).

Duties and Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email
• Manage customer orders, quotations, and provide comprehensive after‑sales support
• Utilise customer portals effectively to enhance the customer experience
• Offer administrative support to the customer service team to streamline operations
• Maintain accurate records of customer interactions to facilitate efficient communication and timely resolutions

About you

You will have previous experience in customer service or an administrative capacity, showcasing your ability to handle inquiries with professionalism and efficiency. You possess strong organisational, planning, and communication skills, coupled with a proficiency in IT, especially in Microsoft Office. Proficiency with VLOOKUP and Pivot Tables is essential for managing customer data and supporting our internal processes effectively. Familiarity with ERP systems is a plus, and experience in a manufacturing environment would be highly advantageous. If you’re a proactive problem solver who enjoys collaborating with others and can maintain composure in a busy environment, we would love to welcome you to our team!

Application

If you have all the relevant skills and experience for our Customer Service Representative role and would like to be considered, please apply by forwarding an up‑to‑date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam/junk mail folder for any email correspondence regarding this vacancy. No recruitment agencies, please.

Reasonable adjustments

If you require any reasonable adjustments such as access or information in an alternative format, please inform us so that we can make the appropriate adjustments.