Senior Client Advisor

Métier; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury leather goods house in London seeks an experienced Senior Client Advisor to elevate customer service standards and foster client relationships. The ideal candidate will have over 5 years of luxury retail experience, demonstrating strong sales capabilities while collaborating with the store team for operational excellence. This role offers a unique opportunity to represent a prestigious brand committed to high-quality craftsmanship.

Qualifications

• 5+ years of experience in luxury retail.
• Strong ability to build long-term client relationships.
• Proficient in achieving sales and KPI targets.

Responsibilities

• Build long-term relationships with clients through personalized engagement.
• Meet and exceed individual sales and KPI targets.
• Assist with inventory control and store operations.

Skills

Customer service excellence

Relationship building

Sales performance

Job description

London Senior Client Advisor, Full-Time

Métier is a modern luxury leather goods house that uniquely unites purposeful design with the highest quality Italian craftsmanship.

The senior client advisor will play an important role in establishing and upholding the brand’s excellent customer service, growing new and existing client relationships, and overseeing daily store operations. The ideal candidate will have 5+ years of experience in luxury retail.

KEY RESPONSIBILITIES

Client Experience & Relationship Building

• Take ownership of VIC clients, building long-term relationships through consistent, personalised engagement.
• Proactively execute outreach strategies to grow the boutique’s top client base.
• Act as a leader on the shop floor, setting the tone for meaningful, discreet, and elevated service.
• Master the client journey to cultivate meaningful, long-term relationships.
• Deliver exceptional, personalised service to drive sales and exceed KPIs.
• Share expert knowledge of Métier’s craftsmanship, values, and product offering to bring the brand to life.

Sales Performance

• Consistently meet and exceed individual sales, KPI, and CRM targets.
• Support the wider team in achieving store goals through motivation, knowledge sharing, and lead-by-example energy.
• Analyse client and sales data to help identify new client opportunities and maximise growth potential.

Team Collaboration & Store Leadership

• Partner closely with the Store Manager to support day-to-day operations, client service strategy and store rhythm.
• Lead by example in service, styling, tone of voice, and visual presentation.

Store Operations

• Assist with inventory control, deliveries, and stockroom organisation as required.
• Uphold visual merchandising standards and ensure the space reflects the brand at all times.
• Support operational excellence across opening/closing, reporting, and inventory based tasks.

Company Overview

Métier is a luxury leather goods house dedicated to creating beautiful bags and accessories of the highest quality.

Thoughtfully designed with different journeys in mind, the collections are intended to work together to enhance the function of each piece and to afford those who use them an effortless sense of ease.

Founded in 2017 by designer Melissa Morris, Métier is based in London. Materials are acquired from the most exclusive sources in Italy and France; all production is done by hand by skilled artisans in Florence and Naples.