Clinical Compliance Officer

St Elizabeth Hospice; Ipswich; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in Ipswich is seeking a Clinical Compliance Officer to manage clinical audits and drive quality improvement. The role involves administrative support for governance activities, coordinating reviews of policies, and ensuring compliance with clinical standards. Candidates should have strong IT skills, especially in Excel, and be able to produce accurate reports. This position offers an opportunity to enhance patient care, making a real difference in the healthcare community.

Benefits

27 days annual leave

Life Cover

Cycle to Work Scheme

Car Leasing Scheme

Health Service Discounts

Occupational Sick Pay

Employee Assistance Programme

Qualifications

• Experience in conducting and reporting on clinical audits.
• Operational clinical background.
• Strong numeracy skills.

Responsibilities

• Manage the annual programme of clinical audits.
• Coordinate clinical governance activities.
• Provide administrative support for policy review.

Skills

Excellent communication skills

Strong Excel skills

Attention to detail

Team-oriented approach

Ability to manage competing deadlines

Education

Proficiency in Microsoft Office Suite

Job description

We are seeking a Clinical ComplianceOfficer to manage the annual programme of clinical audits and, together withthe clinical teams, drive forward quality improvement work.

St Elizabeth Hospice improves life forpeople in east Suffolk living with a progressive or life-limiting illness. Ourwork is centred on an individual's needs, which means specialist support,whenever and wherever it is needed, whether at home, in the community or at thehospice. Our most recent CareQuality Commission report rated the hospice as Outstanding.

Established in 1989, the hospice hasbuilt a reputation for delivering high-level care to patients and the communityit serves. Through medicine and therapy, they ease pain; give life purpose andmake life liveable. Last year the charity supported over 4,000 patients andtheir families.

Main duties of the job

Are you a team player with excellentcommunication and administration skills? If you are looking for a job where youcan make a real difference, come and join our team!

The role willinvolve providing administrative support for clinical governance activities,coordinating the review of care-related policies and procedures, and supportingthe production of the annual Quality Account.

To thrive in this role you will need exceptional ITskills, including the use of excel, and be able to produce concise reports andpresentations.

About us

St Elizabeth Hospice is committed to safeguardingand protecting the adults and young people that we work with and has azero-tolerance approach to abuse, neglect and discrimination of any person. Assuch, all posts are subject to a rigorous safer recruitment process, includingthe disclosure of criminal records and vetting checks. We have a range ofrobust safeguarding policies in place which promote safeguarding across thehospice and staff are expected to undertake regular, mandatory safeguarding trainingto equip them with the knowledge and skills to identify and respond topotential risks.

The hospice offers a generous benefitpackage, including:

27days annual leave entitlement

LifeCover

Cycleto Work Scheme

CarLeasing Scheme

HealthService Discounts

OccupationalSick Pay

BlueLight Card

EmployeeAssistance Programme

Job responsibilities

JOB SUMMARY

To manage the annualprogramme of clinical audits and together with the Matron for bedded care driveforward quality improvement work. The post holder will support individual staffmembers in carrying out audits, carry out their own audits, and work to driveforward the Hospices quality improvement agenda.

Will provideadministrative support for clinical governance activities, coordinate thereview of care-related policies and procedures, and support the production ofthe annual Quality Account.

KEY ACCOUNTABILITIES

Provide administrative support to the clinical governance function,including agenda preparation, accurate minute taking, action and decision logmaintenance, and meeting follow up.

Responsible for the coordination of the review and approval of carerelated policies and procedures, supporting policy owners with the productionof revised policies, using the agreed template, and coordinating approval ofpolicies in a timely manner.

Coordinate the productionof the annual quality account, working with identified leads to produce theircontent for the report including quality account priority leads.

Develop a thoroughunderstanding of the Vantage system and, in particular, the modules whichsupport incidents, risks and complaints.

Ensure patientsafety information is displayed on the patient safety boards in a timelymanner.

To work with the Matron for bedded care, Director of Careand the Care team leads and other individual staff members to ensure that theannual clinical audit programme is, in a timely manner, formulated, carriedout, and accurately reported.

To work with the leadership of the Care Directorate to useclinical incident and clinical outcomes data to inform the creation and designof clinical audit and quality improvement work.

To support clinical audit at the design, data collection,analysis, reporting, and recommendation stages.

To support and advise individual staff members carrying outparticular audits and other quality improvement work, including with reportingand data visualisation.

To be able to present data and findings, both verbally andin writing, to diverse audiences in a manner that is intelligible, concise,accurate, and accessible.

To monitor and promote compliance with actions, escalatingconcerns where necessary.

To ensure clinical audit reports are of an acceptablestandard.

To present completed clinical audits to the QualityAssurance and Improvement Group

Support production of quarterly care and clinical governancereports and annual quality accounts

To support the patient experience agenda, includinggathering, analysing, and reporting as required and the Hospice EngagementGroup.

To support participation in national and regional audits, asrequired.

To manage and coordinate the updating of all care relatedpolicies and procedures.

To assist in administering the Vantage incident, complaints,policies and risk management system.

To develop and manage the Vantage Clinical Audit module.

To liaise with the SystmOne support Officer and businessintelligence team to extract clinical data for audit purposes.

To have a working understanding of Care Quality Commissionregulations.

To stay current with clinical audit best practice andquality improvement in general.

To participate, where appropriate, in the formulation andrevision of policies and procedures relating to quality and audit.

To support the Hospice with CQC Provider InformationRequests and any other work relating to inspection.

To manage the CQC Compliance Vantage module.

To support care directorate staff with clinical governanceprocesses, as required.

Promote a safeguarding is everyones businessculture.

Ensureadherence with relevant Infection Prevention and Control policies andprocedures.

GENERAL

Where you are a member of a professional bodyyou are required to conform to the professional standards set by that body. Youare required to ensure your registration is current and practice continuousprofessional development.

Because of the special nature of the hospiceand its work the post holder may on occasion be asked to undertake other dutiesto help maintain our high standard of care; to uphold the hospice values at alltimes.

THIS JOB DESCRIPTION IS NOT NECESSARILYEXHAUSTIVE AND MAY BE SUBJECT TO REVIEW BY THE DIRECTOR OF CARE IN CONJUNCTIONWITH THE POST HOLDER

Person Specification

Experience

• Experience of designing, conducting, and reporting on clinical audit and quality improvement projects.
• Operational clinical background.

Qualifications

• Able to demonstrate excellent written English skills.
• Strong numeracy.
• Able to demonstrate strong skills in Microsoft Excel and general proficiency in Microsoft Word, PowerPoint, and Publisher.
• Good understanding of the clinical audit process.

Personal Qualities

• Passion for improving the lives of patients and their families.
• Commitment to quality, safety, and patient-centred care.
• Adaptability and resilience.
• A collaborative and team-oriented approach.
• Able to manage a variety of competing deadlines and demands.
• Ability to prioritise workload and use initiative.
• Ability to work with different teams and to promote the value of audit and pursue effective change.
• Ability to persuade others of the value of a given change, improvement or innovation.

Specific Skills

• Excellent communication, and interpersonal skills.
• Excellent written and verbal skills.
• Able to manage and prioritise own workload.
• Ability to work accurately with excellent attention to detail.
• Strong numeracy.
• Strong skills in Microsoft Excel and general proficiency in Microsoft Word, PowerPoint, and Publisher.
• Good understanding of clinical audit cycle and quantitative methodology.
• Ability to convey complex information to a variety of audiences, both verbally and in writing.
• Good understanding of clinical governance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.