Managerial Supervisor

NHS; Wirral; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization is seeking an experienced administrative support professional in Wirral to assist with HR, staffing, and operational management. The ideal candidate will provide vital support to the management team, ensuring the smooth operation of the medical practice. Applicants should have NHS experience, strong administrative skills, and the ability to work effectively in a team. Salary is negotiable based on experience, with expected rates between £16/hr and £18/hr.

Qualifications

• Experience in a GP practice or healthcare setting.
• Knowledge of NHS systems and protocols.
• Experience in HR support or staff management.

Responsibilities

• Provide high-level administrative support to management team.
• Manage complaints and oversee email communications.
• Coordinate staff rotas and manage appointment book.

Skills

Administrative and organisational skills

Excellent communication skills

Experience in financial administration

Teamwork

Ability to maintain confidentiality

Tools

NHS systems (e.g. EMIS, QOF)

Job description

Job summary

To provide high-level administrative and operational support to the management team, assisting with HR, staffing, operational management, audits, compliance, patient liaison, and data management. The postholder will act as a key link between managerial support, reception, and management, ensuring the smooth day-to-day running of the Practice. NHS experience is preferable (managerial role).

Salary & Working hours

Salary : negotiable depending on experience (expected range between £16/hr and £18/hr)

Working Hours: 30-37 hours per week over 5 days per week

Main duties of the job

Assisting Managerial support team on a daily basis as needed. Assisting Deputy Practice Manager in the following duties:

Operational, Financial & Administrative Management

• Staff rotas, GP holidays and coordination of locum cover
• Management of appointment book and capacity planning
• Searches, QOF, CQRS submissions, quarterly and ad-hoc claims
• Processing wages and supporting accounts, invoicing claims and reconciliations
• New user set‑up and system access management
• PCN EMIS management ensuring sessions are allocated to the correct Nurse/GP

Financial oversight & invoicing

• Room hosting planning, invoicing and reconciliation
• Student invoices and reconciliation
• Oversight and processing of claims and financial queries

IT Systems & facilities

• First‑line support for IT queries and assistance in reviewing and implementing new IT products
• Responsibility for building and facilities related matters

People, PCN & Stakeholder Liaison

• Liaising with and maintaining effective working relationships with ARRS staff, PCN and the wider multidisciplinary team
• Acting as a key point of contact for internal and external stakeholders

Governance, Communication & Meetings

• Managing complaints in line with Practice policy
• Oversight of Clarity TeamNet and practice email communications
• Preparing meeting agendas, taking minutes and arranging meetings

General Practice Support

• Managing and responding to the wide range of unquantifiable tasks that arise daily to ensure the smooth running of the practice

Person Specification

Experience Essential

• NHS experience preferable (managerial role)
• Strong administrative and organisational skills
• Experience in a GP practice or healthcare setting
• Knowledge of NHS systems and protocols (e.g. EMIS, QOF)
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Discretion and understanding of confidentiality and GDPR
• Experience in financial administration, HR support or staff management
• Experience with patient liaison or complaints handling

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Devaney Medical Centre

40 Balls Road, Oxton, Wirral, Merseyside, CH43 5RE

Employer's website

https://www.devaneymedicalcentre.nhs.uk/