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OTC Global Process Manager - 6 Month FTC

Location: Home-based (UK) with travel to Serco offices
Contract: Fixed Term Contract (6 months)
Package: Up to £65,000 (Pro Rata) + Company Car, Bonus, Pension and Private Medical Insurance

Lead improvements across Serco's global Order-to-Cash (OTC) operations.

We're seeking an experienced OTC Global Process Manager to support our OTC leadership team in driving optimisation, standardisation, and strong governance across Serco's end-to-end Order-to-Cash (O2C) processes.

This is a key role partnering closely with our offshore BPO provider and finance teams across our UK and international operations. You'll play a critical part in improving billing, collections, cash application and wider OTC performance within a large, complex organisation.

This is an excellent opportunity for a senior O2C specialist who can influence, problem-solve, and deliver meaningful improvements in a fast-moving environment.

• Lead and support improvements across the full O2C lifecycle, with a strong focus on billing, credit, collections and cash allocation.
• Work closely with our BPO partner to ensure consistent and high-quality delivery of OTC services.
• Drive continuous improvement, standardisation, and process governance across multiple markets.
• Engage stakeholders across Finance, Operations and the BPO to gather feedback and implement changes.
• Support system-related queries and changes, including SAP-related OTC issues.
• Assist with audit activities and ensure process controls remain robust and compliant.
• Develop and maintain process documentation, desktop procedures and training materials.

• Demonstrable Order-to-Cash experience, ideally with hands‑on billing and credit management exposure.
• Experience working in large, complex organisations with strong process control frameworks.
• Strong understanding of SAP (SAP ECC or S/4HANA).
• Experience working with or managing an offshore BPO.
• Background in continuous improvement, process governance, and operational optimisation.
• Experience working across multiple markets or global teams.
• Excellent stakeholder engagement, communication and influencing skills.

• Experience in contract-driven environments.
• Strong process mapping or documentation capability.

This FTC is ideal for someone who:

• Has deep O2C expertise and can hit the ground running
• Enjoys partnering with offshore teams and influencing delivery
• Thrives in continuous improvement and problem-solvingWorks confidently in fast-paced, complex environments
• Can translate operational challenges into workable solutions

When you join Serco, you join a company with purpose at its core. We're trusted to deliver services that matter - and your work will directly help shape how these services are secured and delivered. You'll gain broad exposure across one of the UK's most diverse operational portfolios while helping to improve a core global finance process.

• Company car
• Private healthcare
• Bonus scheme: 5% on target / 10% for exceeding targets
• Flexible working
• 6% employer pension contribution
• Employee Assistance Programme
• Clear and supported routes for career progression
• The chance to contribute to innovation and improvement across public services