Branch Administrator

The Star; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in Leeds is looking for a motivated individual for an administrative support role. The successful candidate will manage branch processes and work closely with multiple stakeholders. This role offers opportunities for development and career progression through company training pathways. Applicants should have strong interpersonal skills and customer service experience. The position comes with a robust benefits package, including a 35-day annual leave policy and private medical insurance after six months of employment.

Benefits

35 days annual leave

8% non-contributory pension with company top-up

Company car scheme

Bi-annual professional development reviews

Private medical insurance available after 6 months

Generous long-term illness cover

Life assurance: 6× annual salary

Employee assistance programme

Star Share ownership plan

Bi-annual salary increases

Annual company profitability bonus

Qualifications

• Administrative and/or customer service experience.
• Experience in a reactive service environment is beneficial but not required.

Responsibilities

• Provide excellent administrative support to the branch team and customers.
• Manage effective branch processes as part of the regional team.
• Identify areas for continuous improvement.

Skills

Excellent interpersonal and organisational skills

Strong communication skills, both written and verbal

Ability to work effectively as part of a team

Good attention to detail

Ability to multi-task and prioritise tasks efficiently

Ability to take initiative and a proactive approach

Working knowledge of Microsoft Word, Excel, Outlook, PowerPoint

Job description

The Role

Hours: 39 hours per week, Monday to Thursday 08:30am to 17:00pm and 08:30am to 16:00pm Friday. Leeds: We have 9 branches supporting a network of customers across the UK. Each branch has a team of field‑based engineering staff supported by a Management and Admin team. The role will be based at the Leeds Branch.

We are expanding our team and have two great opportunities available: one permanent role and one 12‑month maternity cover. Working in a fast‑paced environment, the successful candidate will provide excellent administrative support to our branch team and customers, ensuring our reputation for high quality is upheld. The duties within the role are broad and varied, with opportunities for development and progression through our admin training pathway. The successful candidate will report to the Service Manager and be responsible for managing effective branch processes as part of the regional team and for identifying areas for continuous improvement.

Responsibilities

We are seeking a motivated individual who is well‑organised and able to manage a varied workload, working with multiple stakeholders. The candidate will have administrative and/or customer service experience. Experience of working within a similar reactive service environment would be beneficial; however, training will be provided.

Key Skills and Experience

• Excellent interpersonal and organisational skills
• Strong communication skills, both written and verbal
• Ability to work effectively as part of a team
• Good attention to detail, ability to multi‑task and prioritise tasks efficiently
• Ability to take initiative and a proactive approach
• Working knowledge of computer software applications: Microsoft Word, Excel, Outlook, PowerPoint
• Maintaining excellent relationships with customers

Benefits

• Annual leave: 35 days
• Pension: 8% non‑contributory pension with option to make additional voluntary contributions with company top‑up based on the level of AVC's
• Company car scheme: choice of car or van
• Professional development: bi‑annual reviews to encourage career growth
• Private medical insurance available after 6 months of employment with additional family option
• Permanent health insurance: generous long‑term illness cover equal to 50% of salary with continuation of company pension contributions
• Life assurance: 6× annual salary
• Employee assistance programme: 24/7 fully confidential service offering practical support and access to counsellors for a range of personal as well as work‑related issues
• Star Share ownership plan: option to become a company shareholder through a pre‑tax saving scheme
• Bi‑annual salary increases for all employees linked to RPI
• Annual company profitability bonus; employee milestone bonus, including increased holiday entitlement
• Unrivalled job security