Cad Technician jobs in Italy

Job Description

We are seeking a highly motivated and proactive Windows 11 Support & Integration Specialist to join our team. The successful candidate will play a key role in supporting users through the full integration process, troubleshooting technical issues, and delivering exceptional service in a high-pressure, financial environment. This role will also involve post-migration support, technical deskside assistance, and collaboration with project teams to meet strict deadlines and targets.

- 5 months fixed term -

Key Responsibilities:

• User Support & Integration
• Support users through the full integration and migration process to Windows 11.
• Provide post-migration assistance and ensure user satisfaction.
• Deliver training and build strong relationships with end users.
• Technical Support & Troubleshooting
• Build and rebuild devices to meet Windows 11 specifications.
• Troubleshoot and resolve Windows 11-related issues.
• Complete deskside and technical support queries as required.
• Project Collaboration
• Support the Project team with tasks, pilots, and initiatives.
• Attend team calls and contribute to discussions on best practices.
• Work to meet weekly and monthly targets within defined deadlines.
• Provide out-of-hours support when agreed in advance to support project milestones.

Job Requirements:

Requirement's

• Strong understanding of device build processes and hardware requirements for Windows 11.
• Familiarity with ITIL practices and service desk operations.
• Previous involvement in large-scale IT migration or transformation projects.
• Proven experience supporting clients in a financial environment.
• Strong background in Windows 11 troubleshooting and integration.
• Excellent track record of delivering customer service-based support.
• Experience managing technical issues and prioritizing according to business impact.
• Skills & Competencies
• Strong written and verbal communication skills.
• Excellent time management and organizational skills.
• Ability to multi-task and work effectively under pressure.
• Analytical mindset and attention to detail.
• Proactive, flexible, and solution-focused approach.
• Able to work independently and collaboratively in a team.
• Takes ownership of issues and follows through to resolution and root cause.
• Demonstrable drive and motivation to achieve success.

What's next: It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!

What we offer

• Competitive salary and benefits package
• Private health scheme including Private Medical, Dental, Optical and Holiday Travel Insurance that are applied according to company policy;
• Extra vacation days;
• Opportunities to learn and develop: training programs;
• Personalized career path within the organization;
• Exposure to an international environment as part of a multicultural team spread across Europe.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! About us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.
#LI-ONSITE If you suspect you've been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification. Key Points to Remember: * Legitimate job offers only follow interviews conducted with our hiring managers or clients. * We will never ask for payment at any stage of the recruitment process. Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.