Device Repair Technician - Customer Service

ZipRecruiter; Carlisle; On-site; GBP 40,000 - 60,000; Full time

Job summary

Batteries Plus in Carlisle is seeking a Customer Service and Device Repair Technician, offering dynamic tasks in device repair and customer interactions. Ideal candidates will have a high school diploma and relevant experience, guiding customers and managing inventory in a supportive team. A great opportunity for growth within a fair and equal work environment awaits you.

Qualifications

• 3-6+ months of customer service and device repair experience.
• Strong technical skills required.
• Valid driver's license needed for delivery.

Responsibilities

• Log device repair requests and assist customers professionally.
• Repair cell phones, tablets, and other devices.
• Manage inventory levels and ensure appealing store presentations.

Skills

Technical skills

Attention to detail

Communication

Collaboration

Education

High school diploma

Associate's degree in electronics or related field

Job description

Job Description

An exciting opportunity has arisen for a Customer Service and Device Repair Technician at Batteries Plus in Carlisle, PA. This role involves device repair, customer service, sales, and inventory management, with starting pay at $15 an hour, increasing to $17 an hour upon certification, plus a bonus program.

Device Repair Technician Duties

• Assist customers by logging device repair requests with professionalism.
• Assess repair needs and estimate costs accurately.
• Repair cell phones, tablets, light fixtures, and other electronic devices.
• Handle logistics such as receiving, packing, and shipping devices efficiently.
• Install batteries, conduct tests, and perform technical repairs.
• Rebuild cordless drill batteries and power packs.
• Maintain inventory levels of components.
• Train store team members in device disassembly, image capture, and creating tutorials.
• Guide remote support via live camera assistance for in-store repairs.

Customer Service / Sales

• Prioritize customer satisfaction in every interaction.
• Identify customer needs and recommend add-on products.
• Process transactions accurately.
• Manage store phone inquiries and relay messages promptly.
• Stay informed about product and service offerings.
• Collaborate effectively with team members to complete tasks.

Merchandising / Inventory

• Support store operations as directed by management.
• Track inventory, restock, and manage deliveries.
• Ensure the store's visual presentation is appealing and organized.

Qualifications

• High school diploma plus 3-6+ months of customer service and device repair experience.
• An associate's degree in electronics or a related technical field is acceptable.
• Strong technical skills and attention to detail.
• Excellent communication skills, both oral and written.
• Ability to collaborate and complete tasks reliably.
• Valid driver's license and clean driving record are required for delivery duties.

Growth Opportunity

Join a growing team that values fairness and equality, and develop your skills in a dynamic environment.

How to Apply

If you're ready to embrace your role as a customer service and device repair hero, apply now and start your journey with Batteries Plus!