Roadside Technician

Westbourne Motors; Aldershot; On-site; GBP 34,000 - 40,000; Full time

Job summary

Westbourne Motors is seeking a skilled Technician to join their roadside assistance team. In this role, you'll utilize advanced diagnostic equipment to repair various vehicles at the roadside, ensuring customer safety and satisfaction. With a competitive salary and bonus opportunities, this position offers a chance for both professional and personal growth. If you have vehicle repair experience and a passion for customer service, we'd love to hear from you.

Qualifications

• At least three years of experience in a vehicle-based industry.
• Minimum of three years holding a Full Category B Driving Licence.
• Relevant experience in a vehicle technician role preferred.

Responsibilities

• Diagnose and repair faults on various vehicles at the roadside.
• Ensure the safety of customers and vehicles during breakdowns.
• Recover non-repairable vehicles locally as needed.

Skills

Vehicle repair skills

Customer service

Diagnostic skills

Education

Level 3 qualification in vehicle technology

Job description

Company Background

Westbourne provides class-leading breakdown cover across Southern England. Currently a leading provider in the UK market, with ambitious plans to grow, Westbourne prides itself on offering inspirational customer service with key benefits including:

• Rapid response to stranded motorists.
• Effective roadside repair with over 80% of cars fixed at the roadside.
• Reassurance: Westbourne prioritizes vulnerable drivers.
• Workshop backup: Westbourne customers receive priority service at company workshops, supported by a national network of Motor Codes-approved repair facilities to get customers back on the road quickly.
• Personalized service: Every customer receives tailored assistance based on their individual circumstances.

Services offered include:

• Roadside assistance for cars and commercial vehicles.
• Vehicle recovery for major breakdowns or accidents to any UK destination.
• Workshop repairs, including servicing, maintenance, and MOT testing.
• Secure vehicle parking for vehicles awaiting insurance inspection or disposal.
• Motoring advice and customer support.

The company operates from key locations across the South, equipped with vehicle repair workshops, rescue recovery vehicles, and sufficient stocks of replacement parts.

Job Description

Westbourne operates a fleet of fully equipped service vehicles across its working area. You will be provided with a roadside vehicle fitted with the latest diagnostic equipment to identify faults on various cars and light commercial vehicles.

Service vans are equipped with towing gear capable of recovering most vehicles to a repair workshop or the customer's destination.

The primary goal of a Westbourne Technician is to safely repair as many vehicles as possible at the roadside, aiming to repair more cars than competitors.

Breakdowns can occur at customers' homes or any location within the UK. The technician's first priority is always the safety and care of the customer and vehicle.

Technicians are expected to diagnose and repair the majority of faults across all makes and models at roadside. Depending on workload, they may also perform basic repairs in workshops.

Additionally, equipped roadside technicians may recover non-repairable vehicles locally (within 60 miles), with long-distance recoveries handled by dedicated recovery drivers.

Salary
The basic salary is £34,000 per year, with bonus opportunities potentially adding up to £8,000 annually.

Shift Hours
4 days on duty followed by 2 days off, with consistent shift start times for each 4-day period, changing after each set of days off.
Options include:
- 0800 to 2000
- 1400 to 0200

About You
We seek enthusiastic, friendly individuals who excel in their roles. We offer growth opportunities both professionally and personally, aiming to provide excellent service to our customers. If you are passionate about customer service, a career with Westbourne could be ideal for you.

Since shifts may include evenings, weekends, and Bank Holidays, you must be willing to work in various locations, in all weather conditions, efficiently and safely.

Ideally, you will have at least three years of experience in a vehicle-based industry. We welcome applications from those with strong vehicle repair skills but lacking formal paperwork.

A minimum of three years holding a Full Category B Driving Licence is essential. Training for towing trailers will be provided if needed.

Relevant experience in a vehicle technician role or a Level 3 qualification is preferred.

All candidates will undergo CRB checks.