York Community Response Team Co-ordinator

York Teaching Hospital NHS Foundation Trust; York and North Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare service provider in York is seeking a Service Co-ordinator to manage patient pathways and support health services within homes. The ideal candidate will possess strong organizational and communication skills, ensuring effective coordination of care to improve patient outcomes. This is a vital role in reducing hospital strain and enhancing people's independence.

Benefits

NHS Pension Scheme

Generous holiday allowance

Relocation package

Employee Assistance Programme

Learning and development opportunities

Discounts on various services

Qualifications

• Enthusiastic and flexible personality required.
• Strong organizational skills essential for management.
• Excellent communication abilities for interacting with patients and teams.

Responsibilities

• Coordinate patient pathways and manage schedules.
• Act as the main point of contact for patients and health partners.
• Facilitate rehabilitation and support post-hospital recovery.

Skills

Organizational skills

Communication skills

Flexibility

Patient-centered mindset

Ability to thrive in a dynamic environment

Job description

Overview

A Vacancy at York and Scarborough Teaching Hospitals NHS Foundation Trust.

As a York Community Response Team Service Co-ordinator, you’ll be coordinating care and actively shaping recovery journeys for patients, facilitating health care services to be provided to patients within their own homes.

Responsibilities

• First point of contact for patients, families, and health & social care partners, ensuring smooth communication and support.
• Managing patient pathways, including scheduling assessments, daily visits, and discharge planning.
• Supporting the day-to-day running of the service, helping maintain efficiency and responsiveness.
• Working closely with clinicians and other professionals to deliver integrated care.
• Facilitating short-term rehabilitation and reablement to prevent unnecessary hospital admissions and support post-hospital recovery.

We are looking for someone who is

• Enthusiastic and flexible
• Strong organizational skills
• A proactive, patient-centered mindset
• Ability to thrive in a fast-paced, dynamic environment
• An excellent communicator

This is a linchpin role within a system designed to keep people safe, supported and independent in their own homes. You’ll be helping reduce hospital strain while improving patient outcomes and quality of life.

Role responsibilities

The post holder will proactively support all CRT referrals, ensuring each stage of their pathway is fully coordinated, planned and booked. You will act as a main point of access to the service, providing contact for patients, carers and the wider healthcare team to deliver high-quality patient care through proactive identification of needs requiring clinical knowledge, triage, allocation and discharge planning.

Collaborate and communicate with the wider health and social care team, acting as a resource to ensure the provision of appropriate services to maximise the health and wellbeing of the patient, improving the quality and efficiency of healthcare delivery. You will be responsible for coordinating the administrative function within the complex CRT pathways, arranging assessments, reviews, discharge planning, transfers of care and multi-disciplinary team discussions in a timely manner to facilitate timely discharge and avoid unnecessary hospital admission. You will be expected to manage and prioritise the allocation of support worker visits and work flexibly to meet the needs of the service, which can be demanding and unpredictable.

How to find out more

For more information about what it is like to work for our Trust, please visit: https://yorkhospitals.pagetiger.com/hdjgxd

Benefits

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A generous relocation package of up to 30% of salary (capped at £18k) to support relocation expenses for hard-to-fill positions where relocation is expected. If you would like to discuss a relocation package, please speak to the recruiting department/manager.
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the benefits we offer please visit the Trust’s dedicated Staff Benefits pages.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values support a diverse workforce representative of our communities. We welcome applications from everyone, while working with our Staff Networks – including Race Equality, LGBTQ+, Disability and Carers Networks – to increase applications from different backgrounds. If there is anything we can do to make our application process more accessible, please contact [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of employment. It may not be suitable for every role, but we will try to be supportive where we can. Please speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which supports SaBRE – Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including applications for employment.

This advert closes on Tuesday 7 Oct 2025.