Outbound Call Executives

Office Angels; Wakefield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading employment agency in Wakefield seeks three Outbound Call Executives for a six-month data-cleansing project. You'll make outbound calls to tenants to verify their information and ensure GDPR compliance. Ideal candidates will have strong communication skills and experience in customer service roles. This position offers flexible hours and weekly pay, with additional benefits like eye care vouchers and access to training courses. Join a supportive team and apply with your CV today!

Benefits

Weekly pay

Minimum 28 days annual leave

Dedicated consultant support

Access to well-being platforms

Free eyecare vouchers

'Temp of the Month' recognition

Retail discounts & perks

Free LinkedIn Learning courses

Qualifications

• Experience in a customer service, call centre, or customer‑facing role.
• Excellent communication and interpersonal skills.
• Strong attention to detail when recording information.
• Confident using IT systems.

Responsibilities

• Make professional outbound calls to tenants and customers.
• Update and cleanse internal databases.
• Coordinate clear responses to customer queries.
• Take follow-up actions for excellent communication.
• Support with inbox management and admin tasks.

Skills

Customer service experience

Excellent communication skills

Strong attention to detail

IT systems proficiency (Outlook, Excel, CRM)

Job description

X3 Outbound Call Executives - Data Cleansing Project!

📍 Castleford - Short walk from the train station
📅 6‑month contract | ASAP start
🕒 37 hours per week, Monday-Friday (flexible start/finish times)
💷 £14.07-£15.97 per hour

About the Role 💼

We're supporting a well‑known Housing Association in recruiting x3 Outbound Call Executives to join their friendly and supportive Customer Support Team. In this role, you'll play an important part in a large-scale data‑cleansing project - contacting tenants to confirm details, update their information, and ensure the organisation holds accurate, GDPR‑compliant records. You'll also check whether customers still wish to receive services and action updates accordingly. It's a great opportunity for someone confident on the phone, organised, and looking to join a welcoming team environment.

What You'll Be Doing ✅

• Making professional outbound calls to tenants and customers
• Updating and cleansing internal databases with notes, contact details, and relevant changes
• Coordinating clear and accurate responses to customer queries, referring to other departments when appropriate
• Taking follow-up actions to ensure full resolution and excellent customer communication
• Supporting with inbox management and general administrative tasks

What We're Looking For 💡

• Experience in a customer service, call centre, or customer‑facing role
• Excellent communication and interpersonal skills
• Strong attention to detail when recording information
• Confident using IT systems - Outlook, Excel, CRM platforms

Why Temp with Office Angels? 💙

• Weekly pay - every Friday
• Minimum 28 days annual leave
• A dedicated consultant supporting your journey
• Early access to permanent opportunities
• Free eyecare vouchers
• \"Temp of the Month\" recognition
• Mobile‑friendly timesheets
• Retail discounts & perks
• Access to well‑being platforms
• Free LinkedIn Learning courses (Microsoft Office, languages & more)

If this sounds like the right fit for you, apply today with your most up‑to‑date CV!

Office Angels is an employment agency and business. We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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