Workspace and Community Manager (6 month Fixed Term Contract)

Fora Space Limited; Greater London; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading flexible workspace provider in Greater London is seeking a General Manager to lead and inspire their team. The ideal candidate will have proven experience in people management within hospitality or a related field, with strong financial acumen and excellent organizational skills. Responsibilities include driving member engagement and team performance, while upholding health and safety standards. Join this innovative company and enjoy a vibrant workplace culture with opportunities for personal growth.

Benefits

28 days holiday plus your birthday off!

Uniform allowance

Learning and Development

Health Shield for everyday expenses

Monthly Deliveroo lunch

Qualifications

• Proven experience as a people manager in hospitality, retail, or co-working industry.
• Exceptional organization skills and dedication to completing projects in a timely manner.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Motivate and empower your team to deliver outstanding member experiences.
• Recruit, develop, and motivate a high-performing team.
• Manage site P&L and drive EBITDA performance.

Skills

People management

Financial awareness

Customer service mindset

Strong communication skills

Organizational skills

Job description

It’s not just what you do it’s how you do it.

We are looking for General Managers that lead, challenge and set the standard for what the Workplace experience should be by listening, empathising and championing change.

There will be a key focus on being able to provide impact and drive results, even if you’re not always there. Allowing autonomy and creating our next generation of leaders.

What You’ll Do

• Lead & Inspire: Motivate and empower your team to deliver outstanding member experiences through strong leadership and the Fora Way behaviours.
• People Management: Recruit, develop, and motivate a high‑performing team, fostering engagement and growth.
• Members and Culture: Create and lead a culture that inspires, building trust and meaningful relationships to propel our businesses and people forward.
• Commercial: Manage site P&L, drive EBITDA performance, and ensure financial targets are met.
• Sales and Backstage: Working collaboratively with the Sales and MarketingTeams. Support sales initiatives, conduct viewings, and focus on client retention.
• Security, Health & Safety, Maintenance: Uphold health & safety standards, manage maintenance, and ensure compliance with company policies.

Why Join Us?

• Be part of a forward‑thinking company shaping the future of work.
• Opportunities for career growth and leadership development.
• Work in inspiring spaces with a vibrant community.

Contract: 6 months contract

The Company

At Fora, we’re fuelled by a desire to enhance the way people work. We’re here for the progressives, the forward thinkers, the status‑quo‑challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re‑energising wellness experience, Fora takes the grind out of daily work‑life, so members can focus on what’s important – working productively, healthily and happily.

Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totalling 3.2 million sq ft of real‑estate. And in the last two decades we’ve welcomed nearly 30,000 members through our doors and boast market‑leading retention rates.

As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on‑site amenities and a dedicated Member Experience team to take care of all the day‑to‑day details. Ocado, The British Fashion Council and Pangaia are just some of the businesses who call a Fora workspace home.

Fora is part of The Office Group, backed by Blackstone and Brockton Capital. We have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through our conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way.

This role is for you if

• Proven experience as a people manager in hospitality, retail, or co‑working industry.
• Financial awareness and experience managing budgets.
• Exceptional organisation skills and dedication to completing projects in a timely manner.
• Customer service mindset with a passion for delivering outstanding service.
• Ability to thrive in a fast‑paced, dynamic environment.
• Extensive member‑facing engagement and customer service.
• Ability to engage multiple stakeholders.
• Strong communication skills.
• Professional integrity, trustworthy.

Benefits

• Monday to Friday – 37.5 hours per week
• Uniform Allowance
• Learning and Development
• 28 days holiday plus your birthday off!
• Once a month, you will be able to order lunch from Deliveroo.
• Uniform allowance
• Learning and Development
• Holiday Buying Scheme
• Health Shield enables you to claim money back for your everyday expenses
• Self Space provides access to up to six counselling online or in‑person sessions to use throughout the year