Workplace Office Operations Locations Specialist

Avison Young; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global organisation in property management is seeking a professional to build effective relationships with customers and ensure a high level of service. Responsibilities include delivering projects within budget, managing supplier relationships, and ensuring compliance with health and safety regulations. Ideal candidates will have strong customer management skills, business acumen, and the ability to work under pressure. The role offers a dynamic work environment focused on collaboration and inclusion.

Qualifications

• Experience working under high-pressure situations with customers.
• Ability to adapt in changing environments.
• Excellent written communication and documentation skills.

Responsibilities

• Build relationships with customers to deliver exceptional service.
• Manage budget setting and monitoring for service lines.
• Ensure compliance with health and safety standards.

Skills

Customer focus

Polished customer-management skills

Strong business acumen

Organisational skills

Documentation and written skills

Attention to detail

Ability to work autonomously

Education

IOSH Managing Safely qualification

Job description

Overview

Our small Canadian‑born business founded in 1978 has grown into a global organisation spanning 120 locations across 20 countries. We believe that the places where we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose to create vibrant buildings, cities and places that deliver long‑lasting social value and economic impact.

Why Work for Us

We want our business to be a melting pot of curious minds, passionate hearts and strategic intelligence. Collaboration is embedded in the way we work; our people have the autonomy to collaborate across client relationships, teams, operations and strategy. Our distinctive principal‑led, privately‑owned model offers every employee the opportunity to own a share of our business and become a Principal.

Responsibilities

• Build effective relationships with customers, acting as a key point of contact and actively seeking out and responding to feedback to deliver a high level of customer service.
• Work with customer representatives to capture requirements and develop knowledge of client requirements and desired service levels.
• Deliver projects as directed by the Office Operations Associate Manager within agreed timescales and budget to meet location objectives.
• Liaise with third‑party suppliers and contractors to ensure provision of effective services including security, catering, cleaning, customer services and M&E and other support services.
• Complete all location audits as required by location and in conjunction with suppliers to meet SLAs.
• Liaise with landlord/landlord representatives and the Real Estate Management team to resolve building/lease related issues and requirements.
• Act as HSESC to ensure compliance of health and safety within the location(s); carry out accident investigations and reporting and manage incidents and risks to resolution.
• Establish detailed budget requirements and re‑forecast regularly to reflect changing needs.
• Manage budget setting and monitoring for service lines and associated invoicing.

Qualifications

• A strong customer focus and polished customer‑management skills, with experience working with customers and stakeholders in high‑pressure environments.
• Experience working with suppliers (internal and external).
• Strong business acumen.
• Ability to work autonomously on own initiative, either independently or as part of a team.
• A quick thinker with a can‑do attitude and an aptitude for creativity or the ability to adapt as required.
• Confident, determined and assured demeanour, especially in high‑pressure or critical situations.
• Documentation and written skills of a very high standard.
• Strong organisational skills and attention to detail.
• IOSH Managing Safely qualification.

Equal Opportunities

Avison Young is an equal‑opportunity employer and is committed to treating all employees and job applicants equitably. We are a Disability‑Confident Employer and are committed to removing any obstacles to inclusion. We have a global DEI steering committee that shapes strategy to increase access for under‑represented groups and supports employee resource groups such as our Women’s Network, Black Professionals and LGBTQ+ initiatives.

Our culture is built on diversity, inclusion and well‑being. We empower all employees to thrive, reflect all backgrounds and talents, and foster a workplace that is inclusive, supportive and community‑focused.