Workplace Manager

Mitie Group plc.; Birmingham; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading facilities management company in Birmingham seeks an experienced manager to oversee operations at HS2 sites. You will provide leadership, ensuring compliance with service standards and collaborating with clients. The ideal candidate has substantial experience in managing facilities services, strong communication skills, and a focus on performance improvement. This role offers opportunities for career development and is integral to maintaining high service quality.

Qualifications

• Proven experience in management of FM services in large corporate environments.
• Demonstrable experience of financial principles and P&L management.
• Ability to lead, direct, and motivate teams effectively.

Responsibilities

• Provide operational management and leadership across HS2 sites.
• Ensure compliance with service delivery obligations.
• Drive performance improvement and best practice across all service areas.

Skills

Management of FM services

Excellent people communication skills

P&L management

Experience in managing change projects

Strong customer centric approach

Tools

CAFM Information Management Systems

Microsoft Office

Job description

The purpose of this role is to provide operational management of the Euston Podium/Tower and Snowhill (HS2) sites, on the Department for Transport (DfT) facilities management contract for delivery for the HS2 buildings.

The role will provide operational leadership and direction to ensure compliance with service delivery obligations, support the Compliance Manager in management of the P & L, SLA's and KPI performance measurement, and act as liaison for project and small works.

You will be expected to provide vision and leadership to all staff and key supply partners, inspiring performance excellence across all levels and in all service delivery areas, working within the agreed commercial and cost model, excel in customer engagement and continuous improvement in delivering a best‑in‑class service provision.

Candidates will be required to meet security checks (minimum BPSS) to work on the client premises.

Responsibilities

• Provide operational management and leadership for all TFM service delivery across HS2 sites in line with contract obligations and service standards with a bias to soft services
• Ensure appropriate levels of resources are deployed with succession and development plans in place.
• Ensure all activities are carried in accordance with all statutory requirements and corporate policies including, but not limited to, Health and Safety, Quality Assurance, Environment & Sustainability and Employment Legislation.
• Embed a zero accidents culture of Health and Safety within the contract
• Support the Customer Relationship & Experience Manager and liaise, communicate with client business unit representatives on all areas of service delivery, performance improvement and service development.
• Support the Apprentices and manage the people development and succession planning activities to retain talent and minimise attrition.
• Ensure that the budget is adhered to, and all levels of expenditure are within the set contract targets.
• Drive excellent performance levels across the site, implementing Business Improvement Plans to ensure continuous improvement, best practice and innovations are at the heart of our model.
• Ensure Mitie staff are fully motivated in their work, visibly live the corporate values and exhibit the behaviours that enhance their work experience and the experience of the customers they serve.
• Work with all Mitie First service providers and Third‑Party suppliers to provide an integrated and seamless service delivery model to the Client and its stakeholders.
• Liaison with the specialist function teams outside the account to ensure full capture of best practice.

Qualifications

• Substantial and proven experience in management of FM services on a large corporate office environment
• Experience in management of TFM services, including but not limited to; Helpdesk services, Hard Services, Cleaning services, Security services, Reception services, Catering & Vending Services, Grounds maintenance & landscaping services and Business Support services (mail, reprographics, messenger services, courier services, archiving, First Aid services, etc)
• Excellent people communication skills: ability to manage and develop positive relationships with clients and stakeholders
• Demonstrable experience of best practice commercial and financial principles and P&L management
• Experience of successfully managing and overseeing delivery of small / medium projects
• Understanding of business critical / technical environments and key soft services experience
• Experience in managing change projects within FM environments
• IT literate in CAFM Information Management Systems
• Experience in successfully working in a pressured and stressful environment
• Good working knowledge of H&S related to TFM services
• Relevant industry experience in an operational management: 5 years+
• Proven ability to lead, direct and motivate teams effectively
• A team player but able to work under own initiative and able to escape matters out of own limitations
• Ability to organise and prioritise workload for multiple resources and functional areas
• Strong communications skills, both written and verbal
• A strong customer centric approach
• Ability to coach colleagues and staff through the contractual processes, interact with people at all levels and proactively build professional creditability and relationships
• Good communicator at all levels and able to present their case competently ensuring all understand what is being delivered
• Demonstrate ability to manage multiple issues and short-term projects concurrently
• IT literacy - candidate must have strong report writing skills. Microsoft Office, Excel, and PowerPoint proficiency required
• Ability to make decisions based on key evidence and information
• Actively encourages the team to adapt new practices and lead by example