Workplace Experience Manager

gsma; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A premier mobile industry organization in the City of London is seeking a Workplace Services Coordinator to ensure a safe and efficient workspace for all employees. You will manage day-to-day operations, conduct health and safety training, and coordinate tasks with contractors. Ideal candidates will have a background in health and safety compliance, excellent communication skills, and a proactive approach to problem-solving. The role offers competitive compensation along with a rich benefits package.

Benefits

Architect-designed offices

Learning & development opportunities

Generous holiday allowances

Additional days off for professional development

Qualifications

• Demonstrable experience of improving workplace processes.
• Comfortable with dynamic environment and changing priorities.
• Awareness of H&S legislation and latest workplace trends.

Responsibilities

• Manage the workplace environment including H&S checks and office supplies.
• Work closely with the landlord’s building team for workspace management.
• Conduct health and safety training and risk assessments.
• Supervise contractors to ensure minimal disruption.

Skills

Health, Safety, Wellbeing and Compliance awareness

Creative problem solving

Strong communication skills

IT confidence

Proactive and flexible approach

Team collaboration

Education

IOSH qualification or working towards NEBOSH

Job description

About the Team

The Workplace Services Team provide a first-class workspace with the tech and tools to ensure a happy and healthy and safe environment for all colleagues to do their best work.

We understand how a positive working space with all the necessary tools promotes wellbeing and motivation. By engaging with teams across the business and external partners, we are a team that meets the functional needs of our colleagues and continuously evolves to meet changing demands.

About the Role

• Manage the workplace environment including H&S / Housekeeping checks, office supplies and delegating daily task lists to the onsite cleaner(s) and Workplace Coordinator
• Work closely with the Landlord’s building team to ensure smooth running of the workspaces
• Conduct and organise H&S activities including risk assessments and on-going health and safety training
• Ensure business and legal compliance with policies and procedures at all times
• Provide highest level of service standards to colleagues and visitors
• Assist with and coordinate Service Desk tickets completing in a timely manner escalating where necessary
• Work alongside wider team to manage FM & tech requirements
• Set up meeting rooms / collaboration spaces as per requests
• Assist with onboarding / off boarding processes including weekly inductions, security pass set-up, replacement cards and locker assignment
• Manage and coordinate the purchase of office supplies, including stationary and kitchen items in line with storage
• Prioritise sustainable suppliers and processes for all Workplace activities
• Supervise and coordinate work of contractors to ensure minimum disruption to core activities
• Update PPM schedules ensuring an auditable set of building service maintenance records that meets legal requirements
• Coordinate the processes for organising maintenance and shutdowns ensuring any impact on GSMA activities are minimised
• Co‑ordinate with respective landlords / property managing agents to ensure any maintenance required by the landlord is carried out in a timely fashion
• Liaise with building staff and external facilities / maintenance providers to obtains the correct RAM’s and work permits documentation for all activities
• Maintain and update Workplace databases incl. preparation of access management data reports
• Coordinate off site storage activities
• Assist with post management, couriers and deliveries
• Collect and collate data including utilisation, access data, waste and energy use
• Assist with relocations and refurbishments; working closely with the respective Workplace Services Business Partner and managers for the location
• Communicate regularly with colleagues on workplace changes and news, and produce / update relevant workplace signage and posters
• Regularly review workspace for improvements and make suggestions for changes to enhance colleagues’ experience
• Work closely with wider team on projects to improve the workspace
• Provide assistance with company‑wide events
• Use initiative to identify new and innovative solutions to team challenges
• Adhoc activities as required by Workplace Services Business Partner
• Travel to global offices as required

About You

• You will have an IOSH qualification or be working towards a NEBOSH
• You will be Health, Safety, Wellbeing and Compliance conscious
• You will have demonstrable experience of working alongside a team to improve workplace processes and experience
• You are hands on and take a proactive and flexible approach to work and be comfortable with a dynamic environment with constantly changing priorities
• You are a great communicator, capable of maintaining and building strong relationships
• You show up with curiosity, and have a track record of creative problem solving to get things done at pace
• You have awareness and knowledge of H&S legislation and latest workplace trends
• You are IT confident with a high level of literacy
• You are a Sustainability Champion!

Contract type

Regular

Worker type

Employee

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.

Being You at the GSMA

We are one of the most diverse companies you will ever come across, we care deeply about equality and inclusivity and aspire to be the best at it. Your well-being and work / life balance is important so if you prefer to work flexi-time or a day from home, just ask. We’re keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.