Work Area Manager (Late Shift)

Royal Mail; City Of London; On-site; GBP 39,000 - 42,000; Full time

Job summary

A leading postal service provider in London is looking for a Work Area Manager to oversee mail centre operations. You will lead a team, manage performance, and focus on delivering excellent customer service. The ideal candidate has leadership experience and the ability to work under pressure. Offering a competitive salary of £39,069 – £41,982, with a bonus and benefits including 25 days leave.

Benefits

10% bonus potential

25 days annual leave

Generous pension scheme

Qualifications

• Flexible and capable of working under pressure.
• Excellent leadership and communication skills.
• Experience in management and team development.

Responsibilities

• Manage operations in a specified area of the mail centre.
• Lead and develop a team of employees.
• Ensure operational targets and high-quality service are met.

Skills

Leadership and communication

Flexibility

People management

Customer service focus

Problem-solving

Job description

Overview

As a Work Area Manager, you will work in a busy mail centre, responsible for managing operations in a specified area.

Shift patterns: Monday to Friday, hours between 13:48 and 22:00, with flexibility required due to operational needs.

What does the role involve?

• Leading a dedicated team of full and part time employees, holding regular one to one and team meetings and reviewing the area's performance and plans daily.
• Championing health and safety initiatives, increasing efficiency, and identifying areas for improvement.
• Supporting the Shift Manager to provide a high quality of service to customers and ensure all operational targets are met.
• Managing line management responsibilities including sickness absence, attendance, training and development, and involvement in continuous improvement programmes.

What skills and experience are we looking for?

• Flexible, capable of working under pressure, with excellent leadership and communication skills.
• Evidence on your CV of the following focused areas:
• Leadership Focus: Ensures basics are right, uses a ‘one company’ approach, creates positive energy, implements strategy, recognises performance, and communicates to engage both emotion and reason.
• People Focus: Values diversity and inclusion, delegates, coaches, empowers, provides feedback, develops talent, collaborates, and understands others’ needs and perspectives to maintain a supportive environment.
• Resilience Focus: Is approachable, provides reassurance, adapts to new challenges, communicates regularly, handles ambiguity, stays positive under pressure.
• Achievement Focus: Pursues standards of excellence, asks questions, shares learning, provides guidance, builds confident teams through coaching, and holds others accountable; uses resources to ensure delivery and keeps promises.
• Improvement Focus: Drives transformation, reduces costs, embraces innovative practices, makes informed decisions, identifies improvements, and implements new processes to meet changing customer needs.
• Customer Centric Focus: Fosters a customer-first culture, seeks ways to improve the customer experience, monitors customer service goals, and supports end-to-end improvements.

Application process

If you are interested in applying, please complete your application online and submit your current CV.

Assessment

The assessment is designed to enable you to demonstrate suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise on the day.

About Royal Mail

Royal Mail is a well-loved brand with assets, infrastructure and scale that support billions of deliveries each year. Our people are central to helping us utilise the latest technology and approaches to optimise, automate and digitise operations. We connect companies, customers and communities to deliver a universal postal service to more than 30 million addresses. We aim to be recognised as the best delivery company in the UK and across Europe.

Trust is the foundation of Royal Mail. We are committed to transparency about the qualities we seek and what a career with us entails, including interview preparation questions provided in advance. Royal Mail Group values trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

Salary and location

Salary £39,069 – £41,982 (dependent on experience), 10% bonus potential, 25 days annual leave and generous pension scheme. Full time, Permanent

Jubilee Mail Centre, Godfrey Way, Hounslow, TW4 5XX