Work and Wellbeing Performance and Fidelity Manage

South Yorkshire Housing Association; Hemel Hempstead; On-site; GBP 39,000; Full time

Job summary

A community-focused housing organization is seeking a Performance & Fidelity Manager to oversee service quality and compliance. This role involves managing performance across employment services, ensuring adherence to high standards and the IPS Fidelity Framework, while leading a supportive team. The position offers a competitive salary and flexible working options.

Benefits

Salary of £38,795 per annum

27 days annual leave plus extra days

Pension contribution

Flexible working options

Employee discounts and wellness resources

Qualifications

• Proven commitment to quality and high standards.
• Experience in a target-driven environment.
• Management experience in performance and compliance.

Responsibilities

• Drive contract performance management across services.
• Ensure high standards against IPS Fidelity framework.
• Lead data collection and performance reporting.
• Uphold high-performance culture and continuous improvement.
• Collaborate with various teams for compliance.

Skills

Performance driven

Excellent knowledge of IPS Fidelity

Target-driven improvement

Leadership and motivation

Analytical and data skills

Job description

Overview

We have an exciting opportunity for a new Performance & Fidelity Manager to work within our Work and Wellbeing team. The successful candidate will drive contractual performance and compliance across our employment services, uphold the high-performance culture in our teams, and ensure that our services adhere to the IPS Fidelity Framework. For our perfect candidate we are offering a flexible role, working in a caring and friendly team, with a great package of benefits. The role will report to the Head of Work & Wellbeing and work across our employment teams.

The Performance & Fidelity Manager will focus on driving effective contract performance management across Work & Wellbeing services, ensuring services operate at the highest standard against the IPS Fidelity framework and other regulatory or quality standards, and leading continuous improvement in collaboration with LiveWell's Quality & Impact Manager. The role also involves overseeing compliant data collection, storage, analysis and dissemination to internal and external stakeholders, including monthly MI returns and provision of performance data to Work & Wellbeing commissioners, funders and internal teams. You will lead a small team to support contractual performance and compliance, and work collaboratively with the Head of Business Development & Contracts and the central Performance & Data team.

Responsibilities

• Drive effective contract performance management across Work & Wellbeing services.
• Ensure that Work & Wellbeing services operate at the highest standard against the IPS Fidelity framework and other regulatory or quality standards.
• Uphold the high-performance culture in Work & Wellbeing and work closely with LiveWell's Quality & Impact Manager to drive continuous improvement by leading action plans and ensuring audit recommendations are achieved.
• Oversee compliant data collection, storage, analysis and dissemination to internal and external stakeholders, including monthly MI returns and provision of performance data to Work & Wellbeing commissioners, funders and internal teams.
• Lead a small team to support contractual performance and compliance, and work collaboratively with the Head of Business Development & Contracts and the central Performance & Data team.

Qualifications & Experience

• Our Performance & Fidelity Manager will be performance driven with a commitment to quality and high standards.
• Excellent in-depth knowledge and understanding of IPS Fidelity and other supported employment models.
• Experience of achievement in a target-driven environment and ability to drive improvement through focused performance management.
• Ability to lead, motivate and inspire others.
• Previous management experience supporting performance, quality and compliance.
• Strong analytical and data skills.

About SYHA

At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire. We work with people in different ways - from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent. Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.

Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience. At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer. As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview.

In 1972, South Yorkshire Housing Association (SYHA) was formed as part of a wider movement to end homelessness after our founder, John Belcher, watched Ken Loach\'s Cathy Come Home.

Benefits

• Salary 5A: £38,795 per annum
• Generous holiday entitlement - 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata.
• Pension contribution
• Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share.
• Excellent benefits including: SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus advice and resources on healthy eating, financial wellbeing, exercise and mastering your mental health; Westfield Health (employer paid); Counselling; Discounted Gym membership; Cycle to work scheme; Access to a wide range of programmes to train and develop you.