Worcestershire : Care Team Leader – Worcestershire

Caremark Ltd; Worcester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A care service provider in Worcester seeks a Care Team Leader to support staff training and ensure the quality of customer care. This role requires effective communication, the ability to work under pressure, and a full UK driving license. Join a supportive environment where training is provided, and there are opportunities for career progression.

Qualifications

• Experience delivering care necessary.
• Ability to work under pressure.
• Full UK driving license and vehicle access required.

Responsibilities

• Support new staff in shadow shifts and training.
• Report any concerns regarding staff or customers.
• Ensure medication accuracy with customers.
• Provide care and support to customers.

Skills

Self-motivated

Flexible

Caring and sensitive

Effective communication

Good recording and reporting skills

Job description

Overview

Location: Worcestershire. Salary: Up to £13.33 per hour with added mileage allowance. Hours: Full time. Must hold a full UK driving license and have access to a vehicle. No sponsorships available.

Role

This role is primarily to provide support to customers. As Care Team Leader you would be expected to assist the Field Care Supervisor with the following:

• New staff to shadow shifts, delivering a full introduction to care, ensuring staff understand procedures and their role in providing care. Support retention and ensure staff understand how Access works.
• Reporting any concerns to the office regarding staff or customers.
• Ensuring medication is correct with customers.
• Building a proper rapport with staff, customers and office staff; promoting Caremark and building relationships.
• Cover of the on-call emergency phone.
• Guiding and mentoring Care and Support Workers, as requested by the Deputy Manager.
• Introductory visits with new customers.
• Spot checks, moving and handling and medication checks.
• Collecting information and documentation from a customer’s home as requested by the managers.
• Providing care and support to our customers.

Training will be provided, and it is expected that the Care Team Leader would have experience delivering care. There are opportunities to progress within Caremark Worcester and Malvern Hills.

Essential qualities

• Self-motivated and well organised
• Flexible
• Caring, sensitive and supportive to the needs of others
• Ability to use own initiative
• Positive attitude
• Ability to communicate effectively
• Good recording and reporting skills
• Ability to work under pressure
• Full driving license and access to a vehicle

To apply for this position, complete the form below and we will get back to you as soon as possible.