Windows 11 Refresh Engineer - Unified Desktop Support

Southend University Hospital NHS Trust; Southend-on-Sea; On-site; GBP 30,000 - 45,000; Full time

Job summary

A UK healthcare trust is seeking a Unified Desktop Support engineer to manage and replace diverse end-user equipment across its sites. The role involves providing expert IT support, addressing complex issues, and ensuring readiness for Windows system upgrades. Candidates should possess strong customer service skills and be familiar with ITSM platforms like SCCM. Efficient planning and documentation development are crucial for this role. Join us in enhancing our digital estate and supporting healthcare operations.

Qualifications

• Experience with replacing and supporting end-user equipment.
• Good understanding of Windows operating system readiness and upgrades.
• Ability to develop user documentation and standard operating procedures.

Responsibilities

• Provide expert advice on a variety of IT hardware and applications.
• Support the replaced end-user equipment and related requests.
• Liaise with suppliers and report on technical solutions.

Skills

Expert advice on IT areas

Understanding of customer service

Experience with ITSM platforms (e.g., SCCM)

Ability to resolve complex issues

Tools

SQL

SCCM

Job description

A UK healthcare trust is seeking a Unified Desktop Support engineer to manage and replace diverse end-user equipment across its sites. The role involves providing expert IT support, addressing complex issues, and ensuring readiness for Windows system upgrades. Candidates should possess strong customer service skills and be familiar with ITSM platforms like SCCM. Efficient planning and documentation development are crucial for this role. Join us in enhancing our digital estate and supporting healthcare operations.