Welsh Speaking Customer Service Advisor

NECSWS; Wrexham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A technology solutions provider in Wrexham seeks a candidate to support the Discretionary Assistance Fund operations. Responsibilities include acting as the first contact for applicants and processing emergency payments and grant applications in both English and Welsh. Ideal candidates will have strong communication skills and be able to handle inquiries positively. The role offers great benefits, including a competitive pension scheme, medical cover, and plenty of development opportunities.

Benefits

Private Medical Cover

25 days paid holiday

4 x basic salary life assurance

Group Pension Plan

Access to LinkedIn Learning

Qualifications

• Ability to process emergency payments and grant applications in a fast-paced environment.
• Strong communication skills in both English and Welsh.
• Experience in handling client inquiries positively.

Responsibilities

• Act as the first point of contact for applicants.
• Process individual assistance grant applications.
• Perform eligibility checks with applicants.

Skills

Welsh Language speaker - Conversational level

Job description

Come join us and make a difference in the world!

NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government.

The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship.

Our core function is to verify and resolve grant applications against set criteria

We help customers over the phone, online and by email.

The Role

We support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone and postal applications. Act as first point of contact for applicants and system administrator for the NEC system to allow applications to be input and processed.

Process emergencypayments and individual assistancegrant applications.

Managing and processing data in a fast-paced office environment.

Liaise with applicants to process information into the DAF solution.

Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation.

To fully understand the legislation and criteria involved in awardingemergencypayments and individual assistance grants and process applications accordingly.

Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls. In both English and Welsh

Work as part of the team in achieving targets set by the Service Manager.

Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter.

Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner.

Act as a key deliverer of the DAF contract.

Qualifications

Welsh Language speaker - Conversional level.

Additional Information

We pride ourselves in offering an excellent benefits package, including an aboveaverage pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salarylife assurance coverfunded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributionsup to a maximum 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a DisclosureBarring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.