Water Leak Technician

Arcus FM; Greater London; On-site; GBP 33,000 - 37,000; Full time

Job summary

A leading facility management provider in Greater London seeks a night shift Water Leak Technician. You will carry out water leak solutions on refrigeration equipment across various locations. The role involves diagnosing faults, repairing pipework, and ensuring compliance with company policies. Ideal candidates should have experience in water leak work or plumbing. The position offers competitive salary and benefits, including a company vehicle and training opportunities.

Benefits

Company van with personal use option

Night shift allowance

25 days annual leave

Discretionary bonus scheme

Generous pension scheme

Qualifications

• Experience of water leak or drainage work is advantageous.
• Basic plumbing experience or knowledge.
• Basic electrical knowledge (desired but not essential).
• IT competence, including apps and e-mail.

Responsibilities

• Carry out reactive and proactive works safely and to a high standard.
• Identify and repair or replace faulty pipework and components.
• Maintain internal drainage systems and other relevant components.
• Plan routes and manage daily workloads.

Skills

Water leak or drainage work experience

Basic plumbing knowledge

Basic electrical knowledge

IT competence

Education

Full UK driving licence

Job description

Job Overview

Arcus FM is looking for a permanent night shift Water Leak Technician to carry out reactive and proactive water leak solutions on refrigeration equipment and pipework at all client stores across South East London, Croydon, Bromley and surrounding areas. You will be part of a friendly and dynamic team that supports one another, is dedicated, and continuously looks for ways to improve processes and deliver the best service.

You will be responsible for carrying out reactive and proactive works safely and to a high standard. These works involve refrigeration‑based condensate pipework, providing a first‑line response to logged water leaks, identifying the source of each leak, repairing or replacing faulty pipework and/or components, clearing blockages, maintaining internal drainage systems, drop‑down pipework and dairy pump trays where appropriate. You will diagnose equipment faults, implement effective solutions, and escalate when necessary. Additional duties include ensuring jobs are completed within SLA timeframes, meeting all KPIs, and fully complying with Arcus health & safety procedures and client site requirements. Planning routes, managing daily workloads, and prioritising aged work orders are essential to maintain first‑time‑fix quality.

Qualifications & Experience

• Experience of water leak or drainage work is advantageous
• Basic plumbing experience or knowledge
• Basic electrical knowledge (desired not essential)
• Other trade or industry qualifications and certifications (desired not essential)
• A full UK driving licence is required
• IT competence, including apps, e‑mail, etc.

Disability Confident

Arcus is a Disability Confident employer. We will consider all applicants, including those with a disability, who meet the minimum criteria for the role. For further details, visit our disability policy page.

Compensation & Benefits

• Salary: £33,147 per annum, plus a night shift allowance of £3,595 per annum
• Van with option for personal use from day one and fuel card
• Smartphone, tools, uniform, and PPE provided
• Up to 4% discretionary bonus scheme, subject to achievement of targets
• 25 days annual leave, plus bank holidays; flexibility on Sunday shifts as required by business needs
• Sunday to Thursday, 45 hours per week
• On‑call rota (1–4 or 1–8) depending on busy periods
• Generous contributory pension scheme with matched contributions between 5% and 6%
• Life assurance as part of the company pension scheme
• Up to 10% discount at B&Q / Trade Point
• 20% discount on Nuffield Fitness and Wellbeing centres

Training & Development

Arcus offers industry-leading learning and development opportunities. Our National Training Academy in Stevenage houses an in‑house team of experienced technical trainers focused on upskilling and cross‑skilling our rapidly expanding mobile engineering team. We invest significantly in safety and technical training to support ongoing development and maintain industry-leading self‑delivery capability.