Waste Resolution Jetting Technician

Yorkshire Water; United Kingdom; On-site; GBP 31,000 - 40,000; Full time

Job summary

A leading water services provider in the UK is seeking a Waste Resolution Jetting Technician to improve customer service and sewer system maintenance across West Yorkshire. You will be responsible for delivering first-time fixes for sewer issues while ensuring compliance with health & safety practices. The ideal candidate will have strong customer service skills, a full driving license (Cat C), and a passion for environmental protection. This permanent role operates on a unique 4 on, 4 off schedule.

Benefits

Competitive salary

Annual bonus opportunity

Pension scheme with up to 12% contribution

25 days annual leave plus wellness day

Life assurance cover

Gym membership discounts

Qualifications

• Operating a high-pressure jetting and vacuumation vehicle for customer service.
• Full driving license in addition to LGV category C is essential.
• Strong health and safety background required.

Responsibilities

• Improve customer service and sewer system performance.
• Deliver first-time fix solutions for sewer problems.
• Maintain sewers and implement preventive measures against sewage escapes.

Skills

Customer service experience

Health and safety knowledge

IT system competency

Excellent communication skills

Problem-solving abilities

Interpersonal skills

Education

Full driving license (Category C)

DCPC qualification

Tools

High-pressure water jetting systems

Sewer cameras

Job description

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

Benefits:

• We offer a competitive salary from £31,927 to £39,909, depending on experience, based on working a 40 hour week 4 days on 4 days off.
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).
• Attractive pension scheme (up to 12% company contribution).
• Development opportunities in line with the Waste Resolution Jetting Technician progression plan.
• 25 days annual leave plus bank holidays – plus an extra wellness day! days in lieu of working bank holidays.
• Life assurance cover of 4 times pensionable salary.
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme.
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: We have an opportunity for a Waste Resolution Jetting Technician to work across the Knostrop area in West Yorkshire where you will join our Customer Field Services department at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

Work type: These are permanent opportunities, working rotational 4 on 4 off pattern of 40 hours this will include late, early and weekend work. You will need a full valid driving licence in addition to a LGV category C and ideally a DCPC qualification (no more than 6 points).

What we do!

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Customer Field Services are a key part of how we plan to meet the changing expectations of customers and regulators.

Where you fit in!

As our Waste Resolution Jetting Technician, you will be:

• Part of a two-person team working within a geographical team to improve customer service and sewer system performance. You will be responsible for ensuring a first‑time fix solution for customers and the environment whilst ensuring quality follow‑on work is raised in accordance with our standards and specifications.
• Delivering a “first time fix” / same day solution to customer and environmental problems and to deliver the asset plan for sewer maintenance to eliminate escapes. You will ensure Health & Safety working practices and procedures are always complied with.
• The Waste Resolution Jetting Technician will be primarily responding to Internal Flooding and Restricted Toilet Use (RTU) customer problems to resolve the immediate cause and to complete a thorough investigation to resolve the root cause and achieve a first‑time fix / same day solution, this will include the use of IT systems to collate information and relay accurate feedback including plans and photographs.
• The Waste Resolution Jetting Technician will safely, proactively, and reactively maintain the sewers to promote and implement solutions which resolve and/or prevent a sewage escape (flooding and pollution) from occurring from the sewers and to ensure no repeats take place.
• You will work closely with other Yorkshire Water teams and our contracted partners on site to resolve and manage operational issues on the sewer network.

What skills & qualifications you will need:

• You will need a full valid driving licence in addition to a LGV category C, ideally with DCPC driving licence and digi card (No more than 6 points).
• You will be operating a high‑pressured jetting and vaccumation vehicle and carrying out a range of manual handling duties including heavy lifting of manhole covers and operating heavy equipment involving high pressure water jetting systems and sewer cameras. Therefore, a strong health & safety background and be competent in the use of IT systems and the ability to be pro‑active and take ownership of issues is an essential requirement for this role.
• Previous experience in a customer service‑related role with face‑to‑face communication with customers is essential.
• You will have the ability to think through problems and work with others to solve them, finding faults and diagnosing the root cause of an issue.
• Excellent communication skills are essential as you will need to capture, evidence and feedback information. You will also need to be able to influence outcomes and make decisions.
• You will have excellent interpersonal skills and be comfortable liaising with operational teams, customers, and stakeholders.
• You will have a flexible attitude to your work as you will be working a variety of rotas in the role to cover our working window.

As part of this role, you will be required to work within confined spaces, any successful candidate must pass strict medical criteria including, BMI, vision, blood pressure, hearing, and Spirometry tests to ensure your full safety when working in hazardous environments.

All roles that require the driver to hold Licence entitlement C1 or above will be subject to the following:

• Initial Basic Standard Eyesight Assessment.
• An initial Driving Assessment using the category of vehicle that the role requires and further assessments as and when required.
• A regular Basic Standard Eyesight Assessment.

It would be ideal to have previous jet van operation experience or experience driving liquid loads and a basic understanding of the sewer network although full training will be provided. This includes high pressure jetting training, confined space & NRASWA.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?

If you hold a Cat C Licence and are customer focused, with a good H&S background and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Advert Closing date: 26th January 2026.

Interview dates will be ongoing from now until the middle of February 2026.

If successful for the role, you will be required to undergo pre‑employment checks that will include a Basic Disclosure Check, carried out through a Third‑Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.