Warranty Executive

Group 1 Automotive; Stockport; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading automotive group in Stockport is seeking a Warranty Executive to manage warranty claims and provide outstanding customer service. The ideal candidate will have excellent communication skills, a strong awareness of customer needs, and the ability to work under deadlines. Responsibilities include preparing warranty claims, reconciling credits, and ensuring compliance with manufacturer guidelines. This role offers various benefits including generous annual leave and a family-friendly working environment.

Benefits

33 days annual leave including bank holidays

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Industry-leading family-friendly policies

Cycle-to-work scheme

Wellbeing support

Healthcare professional access

Paid day for community volunteering

Company share purchase plan

Financial rewards for referrals

Training and development opportunities

Life assurance with cover increase options

Flexible working options

Qualifications

• Excellent communication and organisational skills.
• Ability to deal with customers face to face or over the phone.
• Willingness to learn and adapt.

Responsibilities

• Prepare all warranty claims for manufacturer.
• Check and clear weekly statements for payments.
• Ensure documentation aligns with manufacturer guidelines.
• Prepare invoices and warranty claims accurately.
• Complete repair order documentation correctly.
• Handle policy claims and reimbursements.
• Reconcile warranty credits and administer discrepancies.

Skills

Customer awareness

Ability to work to deadlines

Strong teamwork skills

Confident communication skills

Full driving licence

Job description

Warranty Executive – Volkswagen Stockport

Want to be the best you can be? It's what drives us too.

Working in our aftersales department as a Warranty Executive you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years aheadwith our company pension scheme
• Balance home and workwith our industry-leading family‑friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle‑to‑work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewardswhen you refer a friend to join the team
• Keep learning and growingwith our training and development opportunities for everyone.
• Life assurancewith the option to increase cover
• We’re open to flexible workingoptions – just ask

What you’ll do day to day

• Preparing all warranty claims for submission to manufacturer for payment
• Check and clear weekly statements and query any overdue claim not paid or any discrepancy in payment.
• Ensuring all documentation falls in line with manufacturer guidelines.
• Preparing invoices and warranty claims accurately in accordance with manufacturer and departmental standards with regard to claim deals and administration of open time, clockings and job card write‑ups.
• Ensuring repair order documentation is fully and correctly completed and follow warranty and all other admin systems as defined by departmental systems and procedures completing regular and documented self‑auditing.
• Ensuring all policy claims are quickly dealt with and the customer reimbursements are correct.
• Maintaining high standards of control over displaced material returned to manufacturer
• Accurately reconciling warranty credits and correctly administer discrepancies and short‑falls / rejected claims.

Helpful skills and qualifications

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Customer awareness.
• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving licence.

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us

just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.