Warehouse Manager

FORGE; Burgess Hill; On-site; GBP 30,000 - 45,000; Full time

Job summary

A logistics company is seeking an experienced Warehouse Manager to oversee daily operations in Burgess Hill. The ideal candidate will have strong B2C experience, excellent organizational skills, and leadership abilities. Responsibilities include managing inventory, ensuring efficient order fulfilment, and supervising a warehouse team. Candidates must have 3-5 years of relevant experience. This role offers opportunities for process improvement and effective team leadership.

Qualifications

• 3-5 years of proven experience as a Warehouse Manager in a B2C/e-commerce environment.
• Must have experience with WMS and ecommerce platforms.
• Strong leadership and management skills required.

Responsibilities

• Manage daily warehouse operations including receiving, picking, packing, and shipping.
• Ensure efficient and accurate order fulfilment.
• Lead, train, and supervise a team of warehouse operatives.
• Monitor KPIs such as order accuracy and inventory shrinkage.

Skills

B2C experience

Leadership and people management

Organizational skills

Problem-solving abilities

Tools

WMS systems

ecommerce platforms

logistics and shipping software

Job description

Job Title: Warehouse Manager

Location: Gatwick

Employment Type: Full time / Permanent

Reports To: Operations Manager

Shifts: Monday to Friday

Job Summary

We are seeking an experienced and results driven Warehouse Manager with strong B2C experience to oversee daily operations in our warehouse.

The ideal candidate will have hands on experience managing high volume ecommerce fulfilment and a solid understanding of warehouse management systems, will be expected to be hands when required but not at all times.

Key Responsibilities

• Manage all day to day warehouse operations which includes receiving, picking, packing, shipping, and returns.
• Ensure efficient and accurate order fulfilment.
• Implement and optimize processes for inventory control, space utilization, and material handling.
• Use WMS systems to track inventory, monitor performance and generate reports.
• Lead, train and supervise a team of warehouse operatives and team leads.
• Coordinate with customer service, logistics, and ecommerce teams to ensure smooth order flow and resolve issues.
• Monitor KPIs such as order accuracy, on time shipping, inventory shrinkage, and return rates.
• Maintain compliance with health & safety regulations and company policies.
• Drive warehouse efficiencies by identifying and implementing process improvements to maximize productivity, accuracy, and cost-effectiveness.
• Experience in managing high number of SKU's and ensuring best operational practise
• Set up, document, and maintain fundamental warehouse procedures and workflows across receiving, storage, picking, packing, shipping, and returns.
• Oversee the onboarding of new clients and products, adapting workflows to support a wide variety of brands and product types.
• Ensure compliance with retail customer requirements, including labelling, routing, and retailer-specific standards.
• Leverage warehouse management systems (such as Mintsoft or similar) and barcode/EAN scanning technology to support real-time inventory accuracy and operational excellence.

Requirements

• Proven experience (3-5 years minimum) as a Warehouse Manager or similar role in a B2C/e-commerce environment.
• Experience with WMS and ecommerce platforms.
• Leadership and people management skills.
• Excellent organizational and problem-solving abilities.
• Familiarity with logistics and shipping software and processes.
• We are only able to accept applications from candidates with previous experience for this role.

If you do not hear from us your application has been unsuccessful.