Warehouse & Logistics Manager

Crystal Clear Recruitment Ltd; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A recruitment agency seeks a Senior Warehouse & Logistics Manager in Greater London. You will oversee all warehouse and logistics operations for a medical equipment business, ensuring compliance with safety and quality standards. Responsibilities include managing day-to-day operations, coordinating logistics, and leading the warehouse team. Candidates should have strong hands-on experience in warehouse management and logistics within a fast-paced environment. Experience in healthcare products is beneficial.

Qualifications

• Proven experience managing both warehouse operations and logistics/distribution within a single role.
• Hands-on responsibility for day-to-day warehouse operations, including inbound goods, storage, picking, packing and dispatch.
• Experience managing logistics, distribution or courier relationships.

Responsibilities

• Oversee day-to-day warehouse activities, including inbound deliveries, storage, picking, packing and dispatch.
• Manage outbound logistics and coordination with couriers and logistics partners.
• Ensure warehouse and logistics activities comply with relevant healthcare, safety and quality standards.

Skills

Warehouse management

Logistics coordination

Health & Safety compliance

Team leadership

Process improvement

Job description

Senior Warehouse & Logistics Manager

Job Overview

The Senior Warehouse & Logistics Manager will be responsible for overseeing all warehouse and logistics operations for a medical equipment business, ensuring the safe, compliant and efficient handling, storage and distribution of products.

This role is critical to maintaining high standards of accuracy, traceability and service delivery, supporting both commercial customers and healthcare environments.

Key Responsibilities

Warehouse Operations

• Oversee day-to-day warehouse activities, including inbound deliveries, storage, picking, packing and dispatch of medical equipment and related products
• Ensure high levels of stock accuracy, traceability and inventory control
• Maintain a clean, organised and compliant warehouse environment in line with Health & Safety and quality standards
• Ensure correct handling, storage and movement of medical equipment and related products
• Implement and continuously improve warehouse processes to increase efficiency and accuracy

Logistics & Distribution

• Manage outbound logistics and coordination with couriers and logistics partners
• Ensure deliveries meet agreed service levels, particularly where time-sensitive or customer-critical
• Monitor logistics performance and address issues proactively
• Oversee returns, replacements, and reverse logistics in line with company procedures

Compliance & Quality

• Ensure warehouse and logistics activities comply with relevant healthcare, safety and quality standards
• Maintain accurate documentation and records to support audits and regulatory requirements
• Support quality management processes and ongoing compliance

Team Management

• Deputise for the Head of Operations as required
• Lead, train, and develop the warehouse and logistics team
• Manage staffing levels, rotas, performance and training requirements
• Promote a culture of accuracy, accountability and safety

Reporting & Continuous Improvement

• Produce operational reports covering stock, delivery performance and KPIs
• Use data and insight to identify risks, trends and improvement opportunities
• Support operational scalability and continuous improvement initiatives

Experience & Background

Essential

• Proven experience managing both warehouse operations and logistics/distribution within a single role
• Hands‑on responsibility for day-to-day warehouse operations, including inbound goods, storage, picking, packing and dispatch
• Experience managing logistics, distribution or courier relationships
• Strong experience leading and developing warehouse or operational teams
• Solid understanding of Health & Safety, compliance and operational best practice
• Experience working in a fast‑paced, accuracy‑driven warehouse environment
• While experience within medical equipment or healthcare products is beneficial, candidates must have strong, hands‑on experience managing warehouse and logistics operations.

Desirable

• Experience within a medical equipment, healthcare products, pharmaceutical or regulated environment
• Knowledge of handling medical devices or technical products, where accuracy and care are critical
• Experience working within quality‑led or compliance‑focused operations
• Exposure to continuous improvement or process optimisation initiatives