Warehouse and Customer Service Assistant

K H R Recruitment Specialists; Maidstone; On-site; GBP 28,000; Full time

Job summary

A leading recruitment agency is seeking a Warehouse and Customer Service Assistant in Maidstone. The role involves being the first point of contact for customers, addressing inquiries, and ensuring a smooth operational experience. Key qualifications include a proactive attitude and strong communication skills. The position offers a competitive salary of £28,000, comprehensive benefits, and opportunities for professional development in a supportive team environment.

Benefits

Comprehensive benefits package

Opportunities for training and professional development

Supportive team culture

Qualifications

• A strong customer-first approach to your work.
• Good IT skills, including Microsoft Word and Excel.
• Strong communication skills, both written and verbal.

Responsibilities

• Act as the first point of contact for all customers.
• Resolve customer enquiries by email, phone, and chat.
• Document all customer interactions and update records.

Skills

Proactive and positive attitude

Customer-first approach

Good IT skills (Microsoft Word and Excel)

Excellent attention to detail

Strong communication skills

Reliable work ethic

Job description

Warehouse and Customer Service Assistant

Location: Paddock Wood, Kent

Contract: Permanent

Salary: £28,000 + benefits

Hours: Monday to Friday 08:00 to 17:00

Position Overview

In this role you will be based on the shop floor and will be the first point of contact for customers. You will ensure a smooth experience by handling enquiries and resolving issues efficiently. Your work directly supports the company's commitment to providing an excellent service for its clients.

Responsibilities

• Act as the first point of contact for all customers.
• Resolve customer enquiries by email, phone, and chat.
• Provide accurate information on orders and shipping.
• Collaborate with internal teams to solve customer concerns.
• Document all customer interactions and update records.
• Complete stock investigations to ensure accuracy.
• Investigate warehouse errors and suggest corrective actions.

Requirements

• A proactive and positive, can‑do attitude.
• A strong customer‑first approach to your work.
• Good IT skills, including Microsoft Word and Excel.
• Excellent attention to detail and a focus on accuracy.
• Strong communication skills, both written and verbal.
• A reliable and consistent work ethic.
• Warehouse experience is preferred but not essential.

Benefits

• Competitive salary of £28,000.
• Comprehensive benefits package.
• Opportunities for training and professional development.
• A supportive team culture where individual contributions are recognised and valued.

Company Overview

Our client is a leader in its field, dedicated to improving the customer journey through excellent service and high operational standards. The organisation fosters a supportive team culture where individual contributions are recognised and valued, operating within a busy and fast‑paced work environment.