Ward Host

Serco Limited; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading service provider in healthcare is seeking Ward Hosts at University Hospital Southampton. As a Ward Host, you will ensure high-quality hospitality by delivering meals and providing excellent customer service to patients. Strong numeracy and literacy skills are required, along with customer service experience within a food service environment. This role is physically demanding and involves manual handling, but offers an opportunity for meaningful work within the NHS, along with various benefits.

Benefits

Up to 6% contributory pension scheme

Employee Assistance Programme

Health and wellbeing support

Discounts on various services

Professional development opportunities

Qualifications

• Good level of numeracy and literacy skills, including reading and writing.
• Ideally, experience within a food service environment or catering industry.
• Must understand hygiene, safety, and special diet awareness.

Responsibilities

• Provide hospitality service ensuring high-quality meal delivery to patients.
• Interact positively with patients to enhance their experience.
• Understand and follow the electronic ordering system for meals.

Skills

Customer service skills

Numeracy and literacy skills

Understanding of hygiene and safety

Experience in food service

Job description

Ward Host Assistant

University Hospital Southampton, SO16 6YD

Various Shifts Available:

Monday - Friday 1500 - 1900 hours

Monday - Friday 1430 - 1900 hours

Salary - £12.51 per hour plus Serco benefits. Agenda for Change Band 2.

Here at Serco, we are looking for Ward Hosts to join our team at University Hospital Southampton. Our Ward Hosts work as part of the Ward PatientCatering team, ensuring high quality hospitality service is provided. They are responsible for taking orders and delivering a meal and drinks service, providing excellent customer service and care to patients. Meals are ordered using an electronic ordering system, and then prepared by the hospital kitchens and sent down to each ward to be delivered by the team.

Working as a ward host is highly rewarding, please see the video testimonials in the below link to experience a 'day in the life of a Ward Host.

https://youtu.be/A0EbbL_H_a4

About you

You will have a good level of numeracy and literacy skills, including reading and writing. Ideally, you will have worked within a food service environment or catering industry, and you must understand the importance of hygiene and safety and special diet awareness.

Strong customer service skills are a key part to this role, not only will you be serving food and beverages to the patients, but you will be interacting with them on a day-to-day basis. Positive communication can make a patient's day that little bit brighter, so we need passionate and enthusiastic ward hosts on our team!

This is a physically demanding role, and the post holder will be expected to stand for long periods of time with manual handling involved.

Why Serco

Meaningful and vital work: Working within soft services at Serco means that you'll play a critical role in ensuring that patients continue to receive the care they need 24/7.

A world of opportunity: It takes a diverse team to support a hospital and we're big on internal progression. So whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.

Great people: Hospitals are busy places, and your role will see you interact with NHS staff, patients, and of course your supportive team. You will be part of the hospital.

What we offer:

• Up to 6% contributory pension scheme
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
• A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion
• Company discounts which include cinema, Merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
• Interesting and enjoyable work
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities