Ward Clerk Supervisor

East and North Hertfordshire NHS Trust; Stevenage; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A regional healthcare provider in Stevenage is seeking a Ward Clerk Supervisor to manage clerical activities in inpatient wards. The ideal candidate will possess strong organizational skills and experience in an NHS setting. Responsibilities include supervising Ward Clerks, providing clerical support, and managing staff leave. This role offers flexible working patterns to maintain a positive work-life balance, aligning with our core values of inclusion and respect.

Qualifications

• Strong management, administrative, and organizational skills.
• Ability to deal with confidential information.
• Experience of supervising others.

Responsibilities

• Supervise Ward Clerks and their services.
• Provide clerical support to clinical staff.
• Complete and update e-roster for Ward Clerks.
• Authorize leave requests via the e-roster system.

Skills

Organisational skills

Communication skills

Ability to work under pressure

Teamwork

Education

GCSE level or equivalent qualification

Experience in an NHS environment

Tools

Word Processing

Computer literacy

Job description

Job overview

We are recruiting for a Ward Clerk Supervisor who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

An exciting opportunity has arisen within East & North Herts NHS Trust for a Band 4 Ward Clerk Supervisor as part of the Ward Clerk structure within the Inpatient ward areas.

We are looking for applicants with strong management, administrative and organisational skills as well as the ability to work within a team but using own initiative when required.

The post holder will be able to demonstrate good communication skills both verbal and written and enjoy a challenge on a day-to-day basis. Excellent Knowledge of Lorenzo & Nervecentre is essential for this position although full training will be available if required for the right candidate.

This role is predominately Monday-Friday with some flex required for evenings and weekends and a proportion of Bank Holidays.

At the heart of everything we do are our core values : Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

The Ward Clerk Supervisor will supervise Ward Clerks and Ward Clerk services.

Provide clerical support to clinical staff based on wards / clinical units, including the receipt and resolution, where possible, of enquiries from patients, visitors and staff. May also function, where necessary as a floating Ward Clerk as the ward / clinical unit receptionist.

To complete and update e-roster for each Ward clerk in your remit.

Authorise any leave annual or study requests via the e-roster system.

Co-ordinate and supervise on a day-to-day basis the activities of Ward Clerks within the directorate organising cover for sickness and leave arrangements.

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached job description and person specification applicant pack for further detailed information regarding this role.

Person specification

Qualifications / Training

Essential criteria

• Educated to GCSE level or equivalent qualification / demonstrable experience.
• Previous Office / Administrative experience in an NHS environment
• Word Processing and Computer literacy skills to RSA3 / NVQ3 level or relevant experience.
• Experience of dealing with confidential information.

Desirable criteria

• Previous experience of Supervising others / the work of others

Skills

Essential criteria

• Able to organise and prioritise own workload and that of others
• Possess a range of communication skills.
• Able to function effectively as part of a Team.
• Able to work well under pressure

Other Requirements

Essential criteria

• Understanding of, and commitment to, equality, diversity and inclusion
• Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff
• Role model our Trust values every day

Knowledge

Essential criteria

• Self-disciplined / motivated to function independently