Ward Clerk/Receptionist

Frimley Health NHS Foundation Trust; Frimley; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organization in Frimley is seeking a full-time Ward Clerk/Receptionist for Wards F4, F5, and F6. You will be essential in supporting the administrative functions of the busy wards, ensuring efficient operations. The ideal candidate will have GCSEs in English and Maths, qualifications in Excel and Word, and be proactive and organized. The role requires handling clerical duties, managing patient inquiries, and liaising with ward staff. Flexibility in working hours is encouraged to support staff needs.

Benefits

First-class development opportunities

Support for flexible working patterns

Qualifications

• Proactive, organised, and professional individual.
• Ability to provide high-quality reception support.
• Experience in a fast-paced environment.

Responsibilities

• Handle general clerical and administrative duties.
• Manage telephone enquiries and visitor interactions.
• Maintain patient details on electronic systems.

Skills

Teamwork

Education

GCSE English & Maths or equivalent

Excel and Word qualification

Job description

This is an excellent opportunity to join the Trauma and Orthopaedics team at Frimley Park Hospital as a Ward Clerk/Receptionist for Wards F4, F5 and F6. You will play a key role in supporting the administrative functions of these busy wards, helping to ensure the smooth and efficient running of the departments.

This full-time role (37.5 hours per week) requires a proactive, organised and professional individual who can provide high-quality reception support and carry out a range of clerical duties in a fast-paced environment.

Main duties of the job

• General clerical and administrative duties
• Managing and dealing with all telephone enquiries, new patients and visitors
• Point of contact for all visitors to the unit
• To maintain patient details on relevant electronic systems updating with necessary requirements such as porting requests
• To manage and update the admission and discharge information system contemporaneously
• Liaise with ward staff to resolve any problems
• Liaise with other departments for example; Waiting list department, consultants secretaries, pharmacy, emergency department, transport, discharge lounge, site managers, porters etc
• To provide administrative support to the nursing and medical staff as required
• Make appointments as necessary
• Ensure general tidiness of Wards F4/F5/F6 Reception areas
• To maintain a safe working environment
• Assisting with audits as required, including data collection
• Reporting of any estates issues via Planet FM and following up these requests

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person Specification

Qualifications

• GCSE English & Maths or equivalent
• Excel and Word qualification

Experience

Skills & Knowledge

• To work well in a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.